> For the complete documentation index, see [llms.txt](https://docs.navigaglobal.com/circulation-user-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.navigaglobal.com/circulation-user-manual/accounting/account-billing-menu/undo-drop-credits.md).

# Undo Drop Credits

Use this option to reverse the drop credits created generated by Create Drop Credits. This may be necessary if an error was encountered—the process can be undone, the error corrected, and the process rerun.

#### To undo drop credits:

* Select Undo Drop Credits from the Account Billing menu to display the Undo Drop Credits window.

![](/files/PwvfvHCIwiu3FpXt9Gfe)

* Click Add and complete the following fields.

<table><thead><tr><th width="150">Field</th><th width="150">Type</th><th width="370.2">What to enter</th></tr></thead><tbody><tr><td>COMPANY</td><td>setup</td><td>Enter the company for which to undo drop credits.</td></tr><tr><td>BILL SOURCE</td><td>setup</td><td>Enter the billing source for which to undo drop credits.</td></tr><tr><td>CHARGE BATCH</td><td>open</td><td>Enter the name of the charge batch that will be undone.</td></tr><tr><td>BATCH DATE</td><td>date</td><td>Enter the date of the batch of drop credits that will be undone.</td></tr></tbody></table>

* Click OK and then Yes to confirm that you want to undo the drop credits.
* Click Continue to finish the process.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.navigaglobal.com/circulation-user-manual/accounting/account-billing-menu/undo-drop-credits.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.