The Refund Written Off Report catalogs the refund write-offs that occurred within a date range that you specify. This includes refund write-offs that were entered in a batch in Accounting, as well as those written off individually in Customer Service. See Refund Writeoff in the Accounting chapter of the User Manual for more information about refund write-offs.
Select Refunds Written Off from the Subscriber menu to display the Refund Written Off Report window.
Click Add and complete the following fields.
PRODUCT
setup
Enter the product for which refund write-offs should be listed, or enter “*” to multi-select.
START DATE END DATE
date
Enter a date range for the report. Refund write-offs with transaction dates within this date range will be included.
Click OK and then Continue to produce the report.
