Undo Balance Forward

Use this option to reverse a previous balance-forward billing. The subscribers’ balance-forward dates and amounts will be set back to the previous balance forward amounts and dates.

To reverse a balance-forward billing:

• Select Undo Balance Forward from the Subscriber menu.
• Click Add and complete the following fields.

  Field

  Type

  What to enter

  PRODUCT

  setup

  Enter the product for which to reverse a balance-forward billing.

  RUN DATE

  date

  Enter the run date of the balance-forward billing you want to reverse.

• Click OK and then Continue to reverse the balance-forward billing.