Rewards

Rewards programs are promotional offers that give consumers credits for purchasing a product. The credits may be air miles, points, or other incentives. Subscribers can be signed up for a rewards program on the Rewards tab. Payments will generate rewards for programs to which the subscriber belongs. See the Offer Code section of the Setup Manual for more information on rewards.

Setting Up a Rewards Program

To add a subscriber to a program:

• Find the subscriber.

• On the Rewards tab, click Add.

• Select the rewards program and enter the subscriber’s account number in the program.

• Click OK to add the subscriber to the program.

Displaying Rewards Information

The subscriber’s current rewards, if they exist, will be displayed on the Rewards tab, in the Reward History area. Each transaction that generated a reward (typically a payment or auto renew) will be shown.

Manually Adding a Reward

Although they are typically generated by payments, rewards can also be added manually on the Rewards tab in Customer Service. This is useful for reward adjustments, or when transferring rewards from some other product or program.

To manually add a reward:

1. Find the subscriber and click the Add Reward button on the Rewards tab. Note that menu security can be defined for this button.
2. Enter reward information in the fields described in the table below.

   Field

   Type

   What should be entered

   PRODUCT

   setup

   Enter the publication for which you are adding a reward. Only publications that this subscriber receives may be selected.

   REWARD DATE

   date

   Enter the date of the reward.

   SOURCE, REASON

   setup

   Specify a source and reason code for the reward. Only reason codes set up in advance for reward transactions may be selected.

   REWARD PROGRAM

   setup

   Select the reward program for which the subscriber is receiving a reward.

   OFFER CODE

   setup

   Select the offer code for this reward. Only offer codes defined for the subscriber’s rate terms or marked as the “goodwill” offer code in Business Rules may be selected.

   REWARD

   integer (5)

   Enter the reward amount. The amount must be between the minimum and maximum manual reward amounts specified in Business Rules.

   REMARKS

   unlimited

   Enter any remarks that are pertinent to this transaction.

3. Click OK to add the reward. A reward transaction will be created, and will be processed by transaction processing on the reward date.