If access to a digital edition is granted as part of a complaint transaction, an e-mail confirmation will be sent to the subscriber using this template. A default template is contained in the email/custservice directory in the CM code set. There are separate templates, dgtlcomplaint.htm and dgtlcomplaint.tmp, for HTML and text e-mails, respectively.
General variables
[Subject]
Title of confirmation e-mail.
Subscriber information
[AccountNumber]
Subscriber’s ID.
[TransactionDate]
Date that complaint was entered.
[Comments]
Comments entered for the complaint transaction.
[DeliveryFrequency]
Delivery schedule description.
[DeliveryMethod]
Subscriber’s delivery method.
[PublicationName]
Name of publication complaint was entered for.
[Edition]
Name of edition complaint was entered for.
[ReasonDesc]
Complaint code description.
[ComplaintDate]
Delivery date that the complaint was entered for.
[Resolution]
Complaint resolution action (“Access digital edition” or “Access digital edition now and redelivery later”)
[AltAddress]
Redelivery address for complaint.
iServices Subscriber URLs (if necessary also append "site" parameter)
[EPaperURL]
Digital edition link.
[ImagePath]
Directory containing images (e.g. logo - header.jpg).