Unlock/Clear Batches

This tool is used to unlock or clear the lock records for various types of batches. A lock can occur when a user does not exit these programs normally.

To unlock a batch:

• Select Unlock/Clear Batches from the Utilities | Tools menu.

• Select the type of batch to unlock in Batch Type. Select one of the following:

  • Cash Batch

  • Clear Pmt Batch Stat (subscriber payment batch)

  • Draw Change Batch

  • Refund Batch

  • Returns/Adjust Batch

• In batch id, enter the batch to unlock or “*” to multi-select batches.

• Press F1.

• Select Accept to unlock the batch(es).