Resolve Journal

The Resolve Payments option, above, is used to resolve payments that were imported from a lockbox with an invalid subscriber ID. The Resolve Journal can be used to balance to the GL in cases where these payments were imported from lockbox in one fiscal period, and resolved in another. For example, a payment of 20.00 might be interfaced in September but not resolved until October. It would appear in the totals of the Payment Journal in September, but the GL entry would not appear until October.

To create the report:

• Select Subscriber Payments | Resolve Journal to display the Resolved Fiscal Overlap Payment Journal window.
• Click Add and complete the following fields.

  Field

  Type

  What to enter

  PRODUCT

  setup

  Enter the product for which to list resolved payments, or enter “*” to multi-select products.

  BANK

  setup

  Enter the bank for which to list resolved payments, or enter “*” to multi-select banks.

  CREDIT CARD PAYMENTS

  -

  This field is not active.

  PRIOR PERIOD CUTOFF DATE

  date

  Enter a cutoff date for listing resolved payments. Only resolved payments interfaced in a period ending on or before this date will be listed.

  RESOLUTION START DATE, RESOLUTION END DATE

  date

  Enter the resolution date range. Only payments resolved with in this date range will be listed in the report.

  SORT OPTION

  predefined

  Indicate whether the report should sort by subscriber name, payment sequence, date, or operator.

• Click OK and then Continue to produce the report.

Example—Resolve Journal