All customers who stop a subscription permanently and have a credit balance qualify for an available refund. The refund itself can be entered as a separate activity (see Batch Refunds in the Accounting chapter of the User Manual). The Available Refunds Report lists all customers who have refunds available; it is typically used in conjunction with refund entry.
Select Available Refunds from the Subscriber menu to display the Available Refunds Report window.
Click Add and complete the following fields.
PRODUCT
setup
Enter the product for which to list available refunds.
REQUESTED ONLY
yes/no
Click OK and then Continue to produce the report.
When a is entered, a refund request can be entered. Indicate whether to include all available refunds in the report, or only those that were requested.
