DISCLAIMER
Product Information contained within this document, including technical information and functional specifications, is subject to change without notice. Naviga reserves the right to make any changes to the information in this document at any time without notice. Naviga makes no warranty, representation, or guarantee regarding the suitability of its products and services for any particular purpose.
Subscribe: Feature management via API and APP settings
The audience of this feature is our development team. All features of One CSR Portal, Solicitor Concierge are now managed with APPsettings instead of code-config settings and APIsettings based tennants instead of Client based tennants.
New Starts with CampaignID (NCS)- improvements
Solicitor Concierge Audit Trail - improvements
The feature was initially introduced in Release 3.14.0. In the current release the section layout and search behavior was updated
PurchaseAPI - Braintree support for NCS
PurchaseAPI now supports Standart and Complimentary starts for NCS+Braintree
Permanent stop, temporary stop and vacation transfer in One CSR Portal (NCS) - improvements
Additional validation was added to One CSR Portal: temporary stop and/or vacation cannot overlap with any existing stop, no stop can be created after already scheduled permanent stop, after creating a permanent stop all the later stops should be deleted, all the overlapping temporary stop and/or vacation should be shortened to and at the date of the permanent stop.
New Feature or Enhancement
Description
Subscribe: PurchaseAPI and AddSubscription refactor
Please note that the introduction of synchronous and asynchronous events will result in two Account Numbers for a subscription purchased on Subscription Panel: the confirmation number is the temporary Account Number that will be replaced then by a permanent one. So starting from 3.14.2 the Account number was hidden from the Confirmation page as well as LTE receipts. The users will still get the Permanent Account Number in a confirmation email
Subscribe: Active check for ZIP-only start
Subscription Purchase with GooglePay for NCS Circ/Payway Clients
‘Single Day Pass’ starts
Frictionless checkout: ACH support
Frictionless checkout introduced in 3.14.0 now supports ACH payments.
No address for ZIP only starts for NCS clients
The address for ZIP only subscriptions is now shown as empty as by definition there is no billing and delivery address for such subscriptions
New Feature or Enhancement
Description
Account Management and One CSR portal Update Occupant/Subscriber information for Matrix
Comp Subscriptions for Matrix
Account Management and One CSR portal Upgrade and Downgrade for Matrix
3DS2 dual factor authentication payment flow for Matrix
3DS2 dual factor authentication payment flow was implemented for Matrix circulation system to meet the new European legislation requirements. Starting from July 1st 2021 an extra authentication step is required when submitting card details
New Feature or Enhancement
Description
Solicitor Data Import/Export refactor
Please note that you cannot import data exported from 3.14+ version to 3.13.1.1 and vice versa
Solicitor Concierge Published Offer Groups Editing
Solicitor Concierge Audit Trail
Marketing Price as plain text for ApplePay
To display Marketing Price correctly for ApplePay an additional field was added to the Offer model. This field stores the price from the Marketing Text field as plain text. Please pay attention that the HTML-formatting like paragraphs, bold, italic, list is not supported.
One CSR portal and Account Management Recurring tip
One CSR portal Attributes support in Disclaimers
Self-Service Late Route Message
Account Management and One CSR portal Real-time features Refactor
Subscribe APIs were refactored to add flexibility in consuming new NCS Circ real-time features. Now the real-time features like Stop Saver, Upgrade/Downgrade can be turned on independently, one by one.
New Starts with CampaignID
Frictionless check-out design for NCS Circ/Payway clients
Firefly License call refactor
The feature was initially introduced in Release 3.14.0. In the current release the Solicitor Concierge behavior is updated to be more user-friendly. For more information about the feature please see ourdocumentation
Subscribe has refactored the SubscriptionAPI and introduced the new PurchaseAPI that has two execution parts: synchronous (to perform the input model validations) and asynchronous (to process all child events). The new start gets rejected if one of the synchronous steps fails while the asynchronous step(s) would fail silently without any user notification. CSRs are able to view failed events and the failure reason, update data and reprocess events via One CSR Portal. The Release 3.14.2 covers the refactor for Standard and Complimentary starts for NCS Circ+Payway. More information can be found in our documentation.
The Active check that is performed during the new start has been refactored to cover digital-only starts. The new subscription can be only created if no active subscription exists for the same product and address. Starting from this version the Active subscription check is performed via PurchaseAPI but old SubscriptionAPI. Please see our documentation to get more details
Subscribers can now use GooglePay to purchase subscriptions via panel. This integration was made for Payway payment processor. Minimum NCS Circ version required is 2020.2-1. Please see our documentation for more details
This feature allows users to purchase a low-cost, low-commitment version of a subscription that allows users to enjoy a digital subscription for a short term. We support Single Day Pass in Subscribe. Please check our documentation for more details. Minimum NCS Circ version required is 2014.5
Please see our guide for details.
Occupant/Subscriber information like first name, last name, phone, email would now be synced with Matrix circulation system. Available for Matrix Clients with 38.0.034 version. Please check our documentation for more details
This feature allows clients to offer comp (free) subscriptions. The end-user would not be asked to enter any payment information. Please check our documentation for more details. Available for Matrix Clients with 38.0.034 version and latest extracts with demographics data
This feature allows the user to upgrade the subscription to a premium offer or to downgrade it to a lower rate and service in real-time. The change can be applied immediately, at the next billing cycle, or scheduled to happen at a certain date in the future. Can be done via Account management pages or via CSR call using one CSR portal. Please find more details in our documentation. Requires minimum 38.0.034 Matrix version
Import/Export feature that was available since 3.13.1.1. was refactored to increase performance and make the interface more user-friendly. Please see more details in our documentation.
This feature allows business user to edit an offer group that has already been published, e.g. remove a division that was made redundant together with the related price plan and offers. The feature is available for the following Roles: Marketing Admin, Client Admin, MG2 Admin, MG2 Developer. See more details in our documentation.
New Audit Trail section was introduced in Solicitor where the business Admin users can see the last operations made with Solicitor data and filter them against date range, offer group id, person made changes. The feature is available for the following Roles: Client Admin, MG2 Admin, MG2 Developer. See more details in our documentation.
This feature allows users on auto-renew to add a recurring tip to the carrier that will be paid every billing cycle together with the recurring payment. This feature is available for all circulation systems. For NCS Circ the minimum required version is 2020.2.1, for other circulation systems please ensure you're using the latest version. Please see our documentation for more details
The disclaimers that are displayed to CSR rep via Subscribe Concierge Admin portal now support CMS Attributes. This feature allows business users to create more versatile disclaimers. You may find more details in our documentation.
Late route messages are displayed to users in case the delivery might be delayed due to unexpected issues. These messages are aimed to prevent credit for the late routes and decrease possible complaints amount. This feature was also available for One CSR Portal starting from Release 3.5 - please see our documentation for details
This feature will simplify the Offer set up in Solicitor Concierge - after a campaign code is added then rate code, reason code, term length and billing method will be automatically prepopulated with valid values that were set up in NCS circ. Please see our documentation for details. Minimum NCS Circ version required is 2014.5.
Subscription Purchase flow for credit card payment with Payway payment processor was refactored to offer frictionless experience for the end-users and hence improve conversion. For ZIP only starts, the seamless theme allows the user to enter payment and occupant details in a single step and supports final submission in one click. Please see our guide for details.
Firefly as an Entitlement recognition record system requires a license to be created each time a registration links a subscription on Naviga side. The Firefly license call was refactored to support the new structure. Please see our documentation for details