Pymt Auth Messages

If you use a real-time credit card validation, such as Braintree or Payway Complete, you can use this option to customize the messages that appear in Customer Service and iServices when, for example, a credit card payment is declined or the CVV2 value is missing.

To define payment authorization messages:

  1. In character Circulation, select Pymt Auth Messages from the System menu to display the Pymt Auth Messages screen.

  2. Complete the fields described in the table below.

    Field
    Type
    What to enter

    AUTH INTERFACE

    predefined

    Select the payment authorization system: Braintree, Payway Complete, or Cybersource SA.

    MESSAGE TYPE

    predefined

    Select the type of message: Approval, CVV2, or None.

    MESSAGE DESCRIPTION

    display

    The message and description are being displayed.

    CUSTOMER SERVICE

    open

    Enter the custom message that you want to appear in Customer Service when this message is generated your payment authorization system.

    ISERVICES

    open

    Enter the custom message that you want to appear in iServices when this message is generated by your payment authorization system.

  3. Press F1 to save the information and go to the next message. Continue until you’ve changed all the messages that you desire. When all messages have been displayed, you will return to the menu.

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