E-mail notification
Admin
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Admin
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E-mail notifications will be sent from a fixed e-mail address depending on region and whether it is stage or production environments being used.
For e-mail notifications to work, the service role sendmail:nrp needs to be added to groups in the Naviga ID admin. This is done by Naviga Support.
If you don't want to use the e-mail functionality, set the following in Settings/Configurations/Configuration/Email service
Example customer support JIRA ticket:
We att {Customer Name} are about to configure Newsroom Planner with email sending functionality, and we would need the following from you:
sendmail:nrp settings to our groups in Naviga ID Admin in both stage and production
The following two email addresses to be granted access in your email backend – make sure the e-mail address is written exactly the same in the Concept Author as the e-mail given here (caps sensitive)
The Config Key Store keys for both stage and production environments
When e-mail addresses have been added, it is important that the users that are being invited approve this by clicking the link (this is valid for 24 hours).
If you see this message in Dashboard when a user is sending an e-mail it is likely because the user has not been added according to the information above.
This will not happen in production. If this is the case, you will see the following error in the Chrome Dev Console:
E-mail service is available in EU West and all regions can use the same service.
E-mails will be sent from a Naviga controlled e-mail address that is subject to change, but is at the moment of writing this documentation:
Newsroom Planner: newsroom-planner@saas-stage.infomaker.io Newsroom Planner: newsroom-planner@saas-prod.infomaker.io
In the stage environment we need to verify users that are allowed to receive e-mails through this function. This means you need to deliver a couple of user e-mail addresses that you will use for testing (receiving) in the stage environment, see . This configuration is done in the saas-stage account for the domain saas-stage.infomaker.io. This is not required for the production environment. This work is done by Naviga Support.
