Solicitation

Subscribers and non-subscribers often request to be excluded from sample delivery, crewing, phone solicitation and mail solicitation. To avoid soliciting these customers, you can devise various solicitation codes, such as “Nocall” or “Nomail”. These solicitation codes can be assigned to occupants and viewed in Customer Service. They can also be used to include or exclude occupants in Targeted Marketing selections. So, for example, you may be selecting recently stopped subscribers in TM for a telemarketing campaign; in order to avoid calling no-solicit subscribers, you can exclude the “Nocall” solicitation code from the selection.

To set up a solicitation code:

• Select Solicitation from the Code menu to display the Solicitation Code screen.

  
• Click the Add icon and complete the following fields.

  Field	Type	What to enter
  SOLICITATION CODE	open (8)	Enter an ID for this solicitation code.
  START DATE, END DATE	date	Enter a start date and, optionally, an end date during which this code may be used.
  DESCRIPTION	open (30)	Enter a description of this solicitation code.
  DEFAULT ACTIVE DAYS	integer (7)	If applicable, enter the default number of days for which this code will be active when entered in Customer Service or loaded using Subscriber Activity Import.

• Click OK to save the solicitation code in the database or Add Another to save the existing code and add another solicitation code.