Circulation Setup Manual
NavigaSupportUser Manual
  • Circulation Setup Manual
  • ❶ Introduction
    • Naviga Circulation and the Setup Process
    • Navigating in Circulation Setup
    • Navigating in Graphical Setup
    • Using this manual
  • ❷ Subscription
    • Introduction
    • Address Menu
      • Country
      • State
      • County
      • City
      • Town of 25
      • Census Tract/Block
      • Street Suffix
      • Street
      • Street Synonym
      • Street Abbreviation
      • Dwelling Status
      • Dwelling Type
      • Unit Designator
      • Zip
      • Level Designator
      • Digital Properties
    • Occupant Menu
      • Credit Status
      • Title
      • Name Suffix
      • Occupant Type
      • Other Name Type
      • Phone Number Type
      • Communication
    • Demographic
    • Codes Menu
      • Source
      • Reason
      • Complaint
      • Donation
      • Solicitation
      • Renewal Group
      • Renewal Override
      • Merchandise
      • Offer Code
      • Contact Type
      • Contact Reason
      • CC Token Prefix
  • ❸ Business
    • Introduction
    • Products Menu
      • Business
      • Company–GL
      • Chart of Accounts
      • Company
      • Maps
      • Deliverable
      • Deliverable Sort
      • Edition
      • Edition Model
      • Publication
      • Delivery Schedule
      • Publishing Calendar
      • Holiday Calendar
      • CC Invoice Calendar
      • CC Run Date Calendar
      • TM Calendar
      • Publishing Info
      • Tran Type Publication
      • Paper Section
      • Prev Deliv Exception
    • AAM Menu
      • AAM Zone
      • AAM Column
      • AAM Price Level
      • AAM Report Headings
      • Paid/Qualified Row
    • Do Not Call List
    • Language
    • Reward Program
    • Combo
    • Calendars
  • ❹ Distribution
    • Introduction
    • Geographic Menu
      • Area
      • Zone/District Manager
      • Service Area
      • Depot
      • Trip
    • Route Menu
      • Distribution Class
      • Draw Class
      • Route Type
      • Rounding Model
      • Delivery Placement
      • Distribution Point
      • Home Delivery Route
      • Single Copy Type
      • Single Copy Route
      • Complaint Code
    • Account Setup Menu
      • Account Type
      • Account
      • Substitute Draw
      • Account Class
      • Account Group
      • Account Notification
    • Truck Menu
      • Truck
      • Departure Sequence
      • Truck Sequence
    • Mail Menu
      • Label Group
      • ZIP PO Zone
      • ZIP Label Group
      • ZIP Label Sequence
    • Maintenance
    • Notification
    • Carrier Message Rule
    • Carrier Entry Rule
    • Publishing Group
    • Publishing Group Run
    • Multi Pack
    • Multi Pack Bundle
    • Print Site
    • Return Rules
  • ❺ Accounting
    • Introduction
    • Account Billing Menu
      • Bill Source
      • Age Period
      • Bill Format
      • Bill Message
      • Bill Period
      • Collection Message
      • Finance Charge
      • Remit Address
      • Statement Calendar
      • Accrual Calendar
      • Aging Calendar
      • Terms
      • Charge/Credit Code
      • Draw Adjustment
      • Distribution Code
      • Default Recurr Chrg
    • Account Setup Menu
      • Account Collector
    • General Ledger Menu
      • Company - GL
      • Fiscal Period Util
      • Chart of Accounts
      • Chart of Acct Import
      • Company
      • Bank
      • AR GL Account
      • CR GL Account
      • Account Payment Adj
      • Charge/Credit Code
      • Credit Card Account
      • Publication
      • Sub Payment Adjustment
      • Unearned Revenue
      • Payment Holding Acct
    • Account Rates Menu
      • About Rate Setup
      • Drop Rates
      • Export/Import Account Rates
      • Account Rates
    • Subscription Rates Menu
      • Source
      • Reason
      • Rating Validation
      • Export/Import Subscription Rates
      • Subscription Rates
      • Maintaining Subscription Rates
      • Delivery Fee
      • Fee Code
    • Campaign
    • Campaign Properties
    • Campaign Group
    • Renewal Campaign
    • Import Campaign
    • Taxes Menu
      • Tax Authority
      • Exempt Reason
      • Charge/Credit Code
      • Tax Authority Publ
      • Country Tax Authority
      • State Tax Authority
      • County Tax Authority
      • City Tax Authority
      • Tax Authority Exempt
      • BAS Category
  • ❻ System
    • Introduction
    • Device
    • Security Menu
      • Security Overview
      • Group
      • Group Change
      • User Profile
      • User Profile - CR
      • Generate Access Key
      • Security ID
      • Security ID Change
      • Menu Security
      • Transaction Security
      • Field Security
      • Add On Activation
      • Security Report
      • Security Threshold
      • Encryption Control
      • Encrypt Private Info
      • Decrypt Private Info
      • Purge Private Info
      • Division
    • Time Zone
    • Report Configuration
    • File Map
    • Pymt Auth Messages
    • Website
    • Translation
  • ❼ Business Rules
    • Introduction to Business Rules
    • AAM
    • Account Export
    • Account Finance
    • Account Invoice
    • Account Journal
    • Account Payments
    • Account Setup
    • Address Cleansing
    • Circ API
    • Customer Services
    • Email
    • Events
    • General
    • Import Sub Activity
    • InsertPlus
    • Insight
    • Integration
    • iServices & Mapping
    • List MatchPlus
    • Login
    • Loyalty
    • Mail Processing
    • Pymt Auth - Account
    • Pymt Auth - General
    • Pymt Auth - Subscrib
    • Pymt Auth - Vindicia
    • Reports
    • Returns
    • Rewards
    • Route Processing
    • Route Services
    • Subscriber Acctg
    • Subscriber Billing
    • Subscriber Payments
    • Transportation Cost
    • Household Management
  • ❽ Miscellaneous and Utilities
    • CTI API Properties
    • Documents
    • Mapping Properties
    • SSO Properties
    • Copy AAM Headings
    • Copy Business Rules
    • Copy Publ Info
    • Copy Router By Publ
    • Copy Routes
    • Create RouteDelSched
    • Delivery Schedule Verify
    • Mass Import/Export
  • ❾ Deprecated Features
    • Marketing Terms
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  1. ❷ Subscription
  2. Codes Menu

Renewal Override

PreviousRenewal GroupNextMerchandise

Last updated 2 years ago

Renewal notices for route-delivered subscribers are often delivered by the route’s carrier. This saves the newspaper postage, but some subscribers may prefer to have the renewal notices mailed to them via the post office or e-mail. For example, the carrier might insert the renewal notice in the Sunday paper; some subscribers may overlook it there and so ask the newspaper to mail the notices. When this happens, an associate can override the delivery method of the renewal notice, changing it to mail-delivered.

Renewal notice delivery method overrides can be entered as part of a new start or billing change. As part of the transaction, a renewal override code must be supplied. The override code provides a description of the override, such as “asked” (subscriber asked to have the renewal mailed), “lost” (carrier-delivered renewal notice kept getting lost) or “ebill” (subscriber prefers to have renewal notice e-mailed to them).

To define renewal override codes:

  • Select Renewal Override from the Codes menu to display the Renewal Override screen.

  • Click the Add icon and complete the following fields.

Field
Type
What to enter

RENEWAL OVERRIDE CODE

open (8)

Enter an ID for this renewal notice delivery method override code.

DESCRIPTION

open (15)

Enter a description of the code.

  • Click OK to save the renewal override code in the database or Add Another to save the existing code and add another renewal override code.