Disputed and Contended Invoices

When user searches for invoices through the menu Invoices -> Contended Invoices, a list displays with the hyperlinks to the invoices and the details. Only Invoices marked as Contended will be displayed.

To dispute/contend an invoice, search for an invoice using the Invoice Search menu and click the hyperlink to the invoice. Then click the edit option of the invoice and choose the option “Add/ Change Contended Information”.

Enter the dollar amount, dispute date and reason for the dispute. Click Save. This data will display on the invoice in Other Details (shown above).

An email will be sent to the email configured on the sales rep setup here:

And an email also will be sent to anyone configured here in Accounts Receivable Module -> Setup -> Admin -> A/R System Setup, if applicable.

Users responsible for creating credits will review contended invoices and, where warranted, create a credit for the invoice or an adjustment for the order. The Contended information can then be edited and removed from the list once they have been dealt with.