Task Type

Task types represent the different categories of tasks; for example, complaint follow-up or new account verification. Task types defined here are linked with event types (new start processing, complaint entry, etc.) in the Task option, discussed next.

To define a task type:

  • Select Setup | Task Type to display the Task Types window.

  • Click Add and define the task type by completing the following fields.

    Field
    Type
    What to enter

    TASK TYPE

    open (16)

    Enter an ID for this task type, such as “ComplaintF” for complaint follow-up.

    START DATE, END DATE

    date

    Enter the date range during which the task type will be in use. End Date can be blank.

    DESCRIPTION

    open (30)

    Enter a description of this task type, such as “Complaint Follow-up”.

    INSTRUCTIONS

    open (unlimited)

    Enter instructions for the user working the task, for example “Call subscriber and verify that the paper has been delivered.”

  • Click OK to add the task type.

Last updated

Logo

COPYRIGHT © 2024 NAVIGA