3.13.0 and 3.13+

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Product Information contained within this document, including technical information and functional specifications, is subject to change without notice. Naviga reserves the right to make any changes to the information in this document at any time without notice. Naviga makes no warranty, representation, or guarantee regarding the suitability of its products and services for any particular purpose.

3.13.2

New Feature or Enhancement	Description
Integration with Gigya	Gigya is now integrated with Subscription Panel and SubconSite as an alternative authorization system. All the end-users logging-in with Gigya are supported in One CSR Portal
Subscribe: Account Management International address support	International Addresses are now supported in Account Management allowing users to enter City/Town, State/County, Zipcode/EirCode
One CSR Portal Complaint type	Now a complaint can be submitted via One CSR portal as of either formal or informal complaint type passing to NCS CIrc. Minimum NCS circ version required is 2018.5 + SP3
One CSR portal and Account Management Upgrade (Digital to Print)	In case a subscription is updated from digital to print we prepopulate the delivery address with the previously entered billing address that the user is free to edit. Minimum NCS version required is 2018.5 + SP4. For more information about Upgrade/downgrade feature please check this page. Please note that this feature requires an additional fix from NCS Circ to be applied. Upgrade ZIP-only digital to print is not supported until 3.15.0
Account Management Restarts refactor	New endpoint for Restarts has been created and is now used in Account Management and One CSR portal
Account Management Scheduled Move Grid refactor	'Old Address' column was removed from Scheduled Move Grid. so that Templates A and B now look consistent
Account Management ‘Billing’ section for Matrix clients	‘Billing’ section was added to Account Management Profile page for Matrix clients

3.13.1.1

New Feature or Enhancement	Description
Solicitor Data Import/Export	Business users now can set up all the Offer Groups and Offers they might want to have in one environment where the data can be tested and approved, and then using copy them to another environment in several clicks. Please see more details in our public documentation.

3.13.1

New Feature or Enhancement	Description
Account Management and One CSR portal Stop Saver	Business users can configure a special offer/benefit that would be presented to the CSR rep or end-user if they start the cancel subscription. The aim of the flow is to improve engagement and save subscribers from going. Business users can define actions based on reasons. Available for NCS clients from 2018.5 version. Please see more details in our public documentation.
Account Management and One CSR portal One-time tip	This feature allows users to pay one-time tip for subscriptions that have print products and are already on auto-renew. Available for clients with NCS Circ 2018.5+SP1+SP2. You may find more details in our public documentation.
One CSR portal Payment method type	Payment method type the subscription was purchased with e.g. ApplePay, GooglePay etc. is displayed on 'Payment' tab of One CSR Portal
SSOR registration for ApplePay subscription purchase	For the Apple Pay in offer selector SSOR registration is now supported (used by Tribune). The minimum NCS Circ version required is 2020.2
Account Management Stop Delivery Date hidden	The opportunity to hide Stop date when scheduling a move is added to Self-Service application

3.13.0

New Feature or Enhancement	Description
One CSR portal Disclaimer management	Business users would now be able to manage disclaimers to be displayed to CSR rep via Subscribe Concierge Admin portal. This is available under ‘Client management’ section of One CSR portal. You may find more details in our public documentation.
One CSR Portal redirect to classic CSR portal	Integration with Classic Portal - now One CSR portal is integrated with the classic portal for NCS circ and a Customer Service Representative can easily go to classic portal in case they want to use the functionality that is not supported yet in One CSR portal. Please see the feature details in our public documentation. Requires minimum 2018.5 NCS Circ version.
Account Management and One CSR portal upgrade and downgrade	Upgrade/downgrade - this feature allows the user to upgrade the subscription to a premium offer or to downgrade it to a lower rate and service in real-time. The change can be applied immediately, at the next billing cycle, or scheduled to happen at a certain date in the future. Can be done via Account management pages or via CSR call using one CSR portal. Please find more details in our public documentation. Requires minimum 2018.5 + SP1 NCS Circ version.
Account Management and One CSR portal Update Occupant/Subscriber information	Occupant/Subscriber information like first name, last name, phone, email would now be synced with NCS circ. Available for NCS 2018.5 Clients. Please check our public documentation for more details.
Account Management and One CSR portal Restarts	Real-time restarts of a permanently stopped subscription are now available in Self-Service and One CSR Portal for NCS 2018.5 Clients. Please note that if the subscription had been stopped a long time ago that only a new start via Subscription Panel will be available. Check our public documentation for more details.
One CSR portal New search criteria	NCS Circ system stores alternate account number which is mostly associated to subscriptions during client’s databases consolidation and migration. This feature will allow CSR to look up an account with an alternate account number as well. Please note that the client should have the latest extracts with external_id field. This feature is important for those clients who migrate their databases.
Gifting	Subscribe now allows end-users to purchase gifts for friends, family or self. The gift purchaser can send a gift immediately or on a certain date, e.g. to send on someone’s birthday. The person receiving the gift should be able to redeem it by clicking on the link in the gift email or manually entering the code. Clients would need to work with their email management team to send gifts on a specific date. Available for 2020.2 NCS Circ version. Please see our public documentation for details
Comp Subscriptions	This feature allows clients to offer comp (free) subscriptions. The end-user would not be asked to enter any payment information. Please check our public documentation for more details. Available for NCS clients on 2015.5+SP1+SP2 version & latest extracts with demographics data.
Apple Pay (via Payway)	Subscribers can now use Apple payment to purchase subscription. Minimum NCS Circ version required is 2020.2. Please check our public documentation for more details
One CSR Portal Matrix integration	One CSR Portal now has new functionality supported by Matrix circulation system such as arranging a temporary stop, cancel a subscription immediately or have a scheduled cancellation, submit complaints about a dissatisfactory delivery, update billing and delivery address.
Account Management and One CSR portal EZPay change	The Grace amount now is displayed outside the grid and only in case it’s >0
Active Subscription check refactor	Active Subscription check for Print/Hybrid/Digital subscription that was introduced in 3.13.0 was refactored. Please see our public documentation for more details