# CSR User Guide

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**DISCLAIMER**

*Product Information contained within this document, including technical information and functional specifications, is subject to change without notice. Naviga reserves the right to make any changes to the information in this document at any time without notice. Naviga makes no warranty, representation, or guarantee regarding the suitability of its products and services for any particular purpose.*
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Welcome to the CSR User Guide! Currently, the guides in this section provide detailed instructions for all the features of the following circulation systems:

* NCS
* Matrix

Each page's title indicates its circulation system in parentheses. Alternatively, please use the following table to determine if your circulation system supports a feature. 

| **Section Name**                                                                                                                                                      | Applicable Circulation Systems |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------ |
| [Subscription Search](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/subscription-search)                                             | NCS, Matrix                    |
| [Account information](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/general-account-information)                                     | NCS, Matrix                    |
| [Delivery issues and delivery management](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/delivery-issues)                    | NCS                            |
| [Billing and payment management (NCS)](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/update-billing-and-delivery-addresses) | NCS                            |
| [Billing and payment management (Matrix)](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/matrix-only/billing-and-payment-management)  | Matrix                         |
| [Address management](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/address-management)                                      | NCS                            |
| [Create a vacation transfer](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/vacation-transfer)                               | NCS                            |
| [Temporarily stop a subscription](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/vacation)                                   | NCS                            |
| [Permanently stop a subscription](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/permanent-stop)                             | NCS                            |
| [Update solicitation preferences](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/update-solicitation-preference)             | NCS                            |
| [Create a new subscription](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/create-a-new-subscription)                                 | NCS, Matrix                    |
| [Restart a subscription](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/_in-progress_-restart-a-subscription)                | NCS                            |

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