CSR User Guide

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Product Information contained within this document, including technical information and functional specifications, is subject to change without notice. Naviga reserves the right to make any changes to the information in this document at any time without notice. Naviga makes no warranty, representation, or guarantee regarding the suitability of its products and services for any particular purpose.

Welcome to the CSR User Guide! Currently, the guides in this section provide detailed instructions for all the features of the following circulation systems:

• NCS

• Matrix

Each page's title indicates its circulation system in parentheses. Alternatively, please use the following table to determine if your circulation system supports a feature.

Section Name	Applicable Circulation Systems
Subscription Search	NCS, Matrix
Account information	NCS, Matrix
Delivery issues and delivery management	NCS
Billing and payment management (NCS)	NCS
Billing and payment management (Matrix)	Matrix
Address management	NCS
Create a vacation transfer	NCS
Temporarily stop a subscription	NCS
Permanently stop a subscription	NCS
Update solicitation preferences	NCS
Create a new subscription	NCS, Matrix
Restart a subscription	NCS