Undo Renewal Notices

Circulation considers printing a renewal notice a transaction (this allows the system to distinguish subscribers who have received their 1st, 2nd, and 3rd renewal notices for a period, etc.). Select this option to reverse renewal notice transactions. This is a necessary step when errors occur during renewal notice printing.

Undoing renewal notices is not recommended if the renewal notice batch has already been sent to the printer.

You can also use this option to undo an eBill batch, if you e-mail electronic renewal notices via the Send eBill option.

When you undo renewals, the Printed Bill Fee is deleted along with the renewal transaction. Refer Renewal Notices, Customer Services | Transactions | Renewal Notice and Customer Services | Financial | Fees.

To reverse renewal notice transactions:

• Select Undo Renewal Notices from the Subscriber menu to display the Undo Renewal Notices window.

  
• Click Add and enter the product, run date, and other information about the undo process in the fields described in the table below.

  Field	Type	What to enter
  PRODUCT	setup	Enter the product for which to reverse renewal notice transactions.
  RUN DATE	date	Enter the date for which renewal notices should be reversed for this product.
  UNDO PRINTED BILLS, UNDO EBILLS	yes/no	If an eBill batch exists for this product and date, these fields are active. Check Undo Printed Bills to undo renewal transactions for non-eBill subscribers. Check Undo eBills to undo an eBill batch.
  EBILL BATCH	setup	If Undo eBills is checked, enter the eBill batch that should be deleted. An eBill batch can be undone as long as e-mails have not yet been sent for it.
  DELETE GRACE EXPORT TRANSACTIONS	yes/no	If grace owed transactions were exported with the renewal information (Print Grace Owed was checked in Renewal Notices) this field opens. Flag the checkbox if grace owed export transactions should be removed with the renewal transactions.

• Click OK and then Continue to undo the renewals.