# Viewing Customer Information

Customers often call to get information about their account; for example, the number of days left in their subscription or their balance. Customer Service associates also find this information useful when trying to solve a service or billing problem with a subscriber. This information is displayed on the tabs in the lower part of the window. Only the tabs relevant to a particular customer will be active. These tabs are described and discussed individually below.

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<table><thead><tr><th width="202.57142857142856">Tab</th><th>Purpose</th></tr></thead><tbody><tr><td><a href="viewing-customer-information/subscription">Subscription</a></td><td>View subscription information for a customer.</td></tr><tr><td><a href="viewing-customer-information/address">Address</a></td><td>View and maintain a customer’s address information.</td></tr><tr><td><a href="viewing-customer-information/occupant">Occupant</a></td><td>View and maintain a customer’s occupant information.</td></tr><tr><td><a href="viewing-customer-information/contact">Contact</a></td><td>View and maintain phone numbers and e-mails, as well as communication and solicitation preferences.</td></tr><tr><td><a href="viewing-customer-information/demographics">Demographics</a></td><td>View occupant and address demographic questions and answers for this customer. Answers can also be entered here.</td></tr><tr><td><a href="viewing-customer-information/financial">Financial</a></td><td>View adjustments to the subscription’s expire date and invoice activity for the subscriber.</td></tr><tr><td><a href="viewing-customer-information/rate-changes">Rate Chgs</a></td><td>View the subscriber’s rate history.</td></tr><tr><td><a href="viewing-customer-information/rates">Rates</a></td><td>View the rate and rate terms for a subscription.</td></tr><tr><td><a href="viewing-customer-information/miscellaneous">Miscellaneous</a></td><td>View tax authorities, tax impact, TM products, inserts delivered, recent transactions, communication history and authentication logins.</td></tr><tr><td><a href="viewing-customer-information/transactions">Transactions</a></td><td>View the transactions associated with a subscriber.</td></tr><tr><td><a href="viewing-customer-information/rewards">Rewards</a></td><td>Set up rewards programs, display rewards, and enter manual rewards adjustments.</td></tr><tr><td><a href="messages">Messages</a></td><td>Add and find customer messages.</td></tr><tr><td><a href="viewing-customer-information/merchandise">Merchandise</a></td><td>View merchandise associated with a subscription.</td></tr><tr><td><a href="tasks">Tasks</a></td><td>View tasks generated for individual subscribers and add manual tasks.</td></tr><tr><td><a href="viewing-customer-information/subscriber-info">Subscriber Info</a></td><td>Display the address ID, occupant ID, and selected transaction ID for a subscriber.</td></tr></tbody></table>