# Resolve Journal

The Resolve Payments option, above, is used to resolve payments that were imported from a lockbox with an invalid subscriber ID. The Resolve Journal can be used to balance to the GL in cases where these payments were imported from lockbox in one fiscal period, and resolved in another. For example, a payment of 20.00 might be interfaced in September but not resolved until October. It would appear in the totals of the Payment Journal in September, but the GL entry would not appear until October.

#### To create the report:

* Select `Subscriber Payments | Resolve Journal` to display the Resolved Fiscal Overlap Payment Journal window.<br>

  <figure><img src="/files/9Y6BALfftL5aH4W4XgXT" alt=""><figcaption></figcaption></figure>

* Click Add and complete the following fields.<br>

  <table><thead><tr><th width="186">Field</th><th width="129.66646831300207">Type</th><th>What to enter</th></tr></thead><tbody><tr><td>PRODUCT</td><td>setup</td><td>Enter the product for which to list resolved payments, or enter “*” to multi-select products.</td></tr><tr><td>BANK</td><td>setup</td><td>Enter the bank for which to list resolved payments, or enter “*” to multi-select banks.</td></tr><tr><td>CREDIT CARD PAYMENTS</td><td>-</td><td>This field is not active.</td></tr><tr><td>PRIOR PERIOD CUTOFF DATE</td><td>date</td><td>Enter a cutoff date for listing resolved payments. Only resolved payments interfaced in a period ending on or before this date will be listed.</td></tr><tr><td>RESOLUTION START DATE,<br>RESOLUTION END DATE</td><td>date</td><td>Enter the resolution date range. Only payments resolved with in this date range will be listed in the report.</td></tr><tr><td>SORT OPTION</td><td>predefined</td><td>Indicate whether the report should sort by subscriber name, payment sequence, date, or operator.</td></tr></tbody></table>

* Click OK and then Continue to produce the report.

#### Example—Resolve Journal

![](/files/vL7spRH7ydZsnI5YBaxC)


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