Resolve Payments

When subscriber payments are imported into Circulation from a lockbox file, some subscribers in the file might not have valid subscription IDs. When this happens, the batch can still be accepted and the payments processed. The invalid subscriptions will be assigned a subscription ID of zero, and those payments will not be processed.

Note:

Subscriber lockbox payments with an invalid subscriber ID will appear on the Subscriber Payment Journal with a subscriber ID of zero and a name of “Unassigned Payment”. The bank totals will also contain a separate total for unresolved payments.

Select Resolve Payments to resolve payments by assigning them to a valid subscriber. There is also a Resolve Payments report to aid in balancing the GL in cases where payments were made in a prior fiscal period but resolved in the current period (see Resolve Journal). In order to view or edit payments in Resolve Payments, the lockbox payment batch must first be accepted.

To assign valid subscriber IDs to unresolved payments:

• Select Subscriber Payments | Resolve Payments to display the Resolve Payments screen.

  
• Complete the following fields.

  Field	Type	What to enter
  ALL RESOLVED	yes/no	Indicate whether to list all unresolved payments, or only payments made in a specific lockbox batch.
  BATCH	setup	If resolving payments for a specific lockbox batch, enter the batch name here.
  BANK	setup	Enter the bank for which to resolve lockbox payments, or enter “*” to multi-select banks.
  CUTOFF DATE	date	If All Resolved is set to “y”, enter a cutoff date for resolving payments. Only unresolved payments interfaced on or before this publishing date will be listed.

• The unresolved payments that meet the criteria entered are displayed. Select Modify and enter the subscription ID on one or more payments. You can also modify the term and length for these payments.

  
• When finished, press F4 and select Exit to exit to the main menu.