Refunds Written Off

The Refund Written Off Report catalogs the refund write-offs that occurred within a date range that you specify. This includes refund write-offs that were entered in a batch in Accounting, as well as those written off individually in Customer Service. See Refund Writeoff in the Accounting chapter of the User Manual for more information about refund write-offs.

To create this report:

• Select Refunds Written Off from the Subscriber menu to display the Refund Written Off Report window.

  
• Click Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	setup	Enter the product for which refund write-offs should be listed, or enter “*” to multi-select.
  START DATE END DATE	date	Enter a date range for the report. Refund write-offs with transaction dates within this date range will be included.

• Click OK and then Continue to produce the report.

Example—Refund Written Off Report