Undo Balance Forward

Use this option to reverse a previous balance-forward billing. The subscribers’ balance-forward dates and amounts will be set back to the previous balance forward amounts and dates.

To reverse a balance-forward billing:

• Select Undo Balance Forward from the Subscriber menu.

  
• Click Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	setup	Enter the product for which to reverse a balance-forward billing.
  RUN DATE	date	Enter the run date of the balance-forward billing you want to reverse.

• Click OK and then Continue to reverse the balance-forward billing.