Available Refunds
All customers who stop a subscription permanently and have a credit balance qualify for an available refund. The refund itself can be entered as a separate activity (see Batch Refunds in the Accounting chapter of the User Manual). The Available Refunds Report lists all customers who have refunds available; it is typically used in conjunction with refund entry.
To produce the report:
Select Available Refunds from the Subscriber menu to display the Available Refunds Report window.
Click Add and complete the following fields.
| Field | Type | What to enter |
|---|---|---|
PRODUCT | setup | Enter the product for which to list available refunds. |
REQUESTED ONLY | yes/no | When a stop transaction is entered, a refund request can be entered. Indicate whether to include all available refunds in the report, or only those that were requested. |
Click OK and then Continue to produce the report.
Example—Available Refunds Report
Last updated
