Available Refunds

All customers who stop a subscription permanently and have a credit balance qualify for an available refund. The refund itself can be entered as a separate activity (see Batch Refunds in the Accounting chapter of the User Manual). The Available Refunds Report lists all customers who have refunds available; it is typically used in conjunction with refund entry.

To produce the report:

• Select Available Refunds from the Subscriber menu to display the Available Refunds Report window.

• Click Add and complete the following fields.

Field	Type	What to enter
PRODUCT	setup	Enter the product for which to list available refunds.
REQUESTED ONLY	yes/no	When a stop transaction is entered, a refund request can be entered. Indicate whether to include all available refunds in the report, or only those that were requested.

• Click OK and then Continue to produce the report.

Example—Available Refunds Report