End Grace

When subscribers go into grace, they are assigned an “end grace” date. This is the date on which their grace period will end; typically, the newspaper delivery will stop on the end grace date (unless, of course, a payment is received before then).

The End Grace report lists subscribers whose end grace date lies within a given date range. Newspapers can use the report to locate “at risk” subscribers who are likely to have delivery stopped in the near future. Often, the Customer Service department calls these subscribers, and in fact the report has an option to export subscriber phone numbers to an ASCII file.

To create the End Grace report:

• Select End Grace from the Subscriber menu to display the End Grace Report window.

  
• Click Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	setup	Enter the product for which you are running the report.
  START DATE END DATE	date	Enter the date range for the report.
  END GRACE OPTION	predefined	Indicate whether the report should list subscribers who will automatically stop when their grace period ends, or be turned over to carrier collect. Or, enter both to include both types of subscribers.
  INCLUDE MAIL	yes/no	Indicate if the report should include mail subscribers whose grace period will end.
  INCLUDE ONLINE	yes/no	Indicate if the report should include online subscribers whose grace period will end.
  INCLUDE AUTOPAY	yes/no	Indicate if the report should include autopay subscribers whose grace period will end.
  EXPORT PHONE FILE	yes/no	Indicate whether the primary phone numbers of the subscribers selected should be written to an ASCII file
  FILE NAME	open (15)	If phone numbers should be exported, enter the file name for the ASCII file. The file will be written to the /dti/exchange/cm directory. The phone numbers will be in the format “9999999999”. Each phone number will have a separate line.
  GENERATE TASKS	yes/no	Indicate whether tasks should be created. In order to create tasks, a task type and event must be defined for the report in Task setup.

• Click OK and then Continue to produce the report.

Example—End Grace Report