3.10
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3.10
New cancel subscription rules for Subscribe’s self service
Option 1: Allows cancel for all subscriptions irrespective of the location (Billing State) of the subscriber or subscription type (print, digital or hybrid) on self-service portal.
Option 2: Allows cancel subscription based on the State location, Start Source, StartDate and Subscription type of the subscription on self-service portal.
For all clients using option 2 the default settings are as follows:
• Billing State is CA • Start source is blank (means include all) • StartDate is NULL (means date validation is not in place) • SubscriptionType is NULL (means it applies to all subscription types) Eg: 1 • Billing State is CA • Start source in (INTERNET, INTERNT1, INTERNT2, INTERNT3, INTERNT4, INTERNT5 ) • StartDate >= 07-01-2018 • SubscriptionType is Digital (i.e. Base product is digital and not print)
Eg: 2 • Billing State in CA, NY • Start source is bank (means includes all) • StartDate is NULL (means date validation is not in place) • SubscriptionType is NULL (means it applies to all subscription types) Note: Until now only CA subscribers were allowed to cancel subscription, but recently there's was a new law to enable NY subscribers to allow cancellation as well.
Active subscription check refactoring
The following Solicitor Concierge flags have been refactored, which drives determining an active subscription at a specified address logic in Subscribe during the new start flow.
No existing subscription at address: If this flag is turned on Subscribe evaluates if an active subscription for the product exists at the specified address, if an active subscription is found then an error is displayed. If turned off this check is skipped, and the user can purchase a subscription though there’s an active subscription found.
No outstanding balance: If this flag is turned on Subscribe checks if there’s a recently stopped subscription with an outstanding balance > 0. If the flag is turned off, then this check is skipped and lets the user purchase a subscription though they owe a balance. No subscription stopped last X days: If this flag is turned on Subscribe checks if there’s a recently stopped subscription within the last “X” days where X (default value is 30) is configurable in Subscribe database. If the flag is turned off, then this check is skipped and lets the user purchase a new subscription though they have a stopped subscription in the last few days.
Note: This feature is also available in 2.X version.
One-time promotion codes
The one-time promotion codes feature allows clients to run marketing campaigns that require unique promotional codes which can be used only once. One-time use codes are generated in Subscribe’s solicitor concierge application; offers can be presented to customers based on them. The codes reside in Subscribe and is independent from any circulation system. As soon as a customer consumes a code it will be deactivated in Subscribe and cannot be used any further.
CyberSource CVV validation
With our continual effort to prevent CC fraud attack we have introduced additional security measure of validating the CVV in our CyberSource payment gateway integration. CyberSource has released a new version of their Flex Microform that includes a CVV field which will be validated in Subscribe.
Instant digital access upon paying a balance during restart workflow
The restart flow has been enhanced so that a subscriber who pays an outstanding balance is given instant digital access. The Subscription Household level will be updated in Subscribe db during the workflow to accomplish to this.
Transactional email performance enhancement
The transactional email event processing logic has been optimized to reduce the overall time spent in transactional email events. Thus, enhancing the transactional email event processing performance for faster email triggering.
HouseHold Level update on syncing from Circ System
It was discovered that subscriptions that were received in the nightly extracts might be stopped but the subscription can get activated later in the day on the circulation system end. In these scenarios if the user logs into Subscribe’sself-service after the fact, Subscribe synchronizes the subscription status by calling Get Subscription by ID. However, until now the subscriber was not able to access content because the HouseHoldLevel(HHL) was not being updated in Subscribe. In release 3.10 we’ve enhanced Subscribe’s logic to update HHL when GetSubscriptionby ID iscalled to make sure subscriber can access content uninterruptedly
Saxo circ Integrations
For the CSR Portal:
Billing and delivery address update in real time - This feature provides CSR’s the ability to update billing and/or delivery address on an account in real-time in Saxo circ. This is available on the Moves tab of the CSR portal.
Paperless billing in real time - This feature provides CSR’s the ability to sign up a non-auto renew subscriber to paperless billing in real time in Saxo circ. It also allows a CSR to cancel paperless billing in real-time. This is available on the Payment/Billing tab of the CSR portal. Switch to invoice payment in real time - This feature provides CSR’s the ability to switch an account from auto renew to invoice payment in real-time in Saxo circ. This is available on the Payment/Billing tab of the CSR portal.
EZ Pay - One time donation
Starting release 3.10, subscribe supports accepting one time donation during ezpay workflow. To accomplish this payment cc event (30) was introduced where in the one time donation amount is posted to NCS.
Updated on July 13, 2023
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