Subscription Search
Last updated
Last updated
This guide will introduce you to the Subscription Search feature of the Subcon Admin Portal. Subscription Search allows you to search for and manage subscriptions.
To find a particular subscription:
Select the subscription search button on the left side of the window.
Fill in the appropriate search parameters.
Select the search button.
A list of matches will display.
Find the desired subscription from the search results and select either research or start call
Though including client in your search query can be helpful, you cannot search by it exclusively. Attempting to do so will return an error, and the mandatory fields will be highlighted. Populate at least one mandatory field in addition to client for a successful search. In general, the more detailed your search parameters, the more precise and quick your return will be.
The research feature displays a read-only overview of the subscription. You can view account information, digital subscription information, and search the account's history of events, filtering the events by type and time. This feature does not start a call.
The start call feature allows you to manage subscription information. You can process requests, update information, review events, etc. Likely, you will find yourself using this feature in most scenarios. By default, the feature displays the account information tab.
Note: The client can configure whether the start call feature prompts you to confirm a subscriber's email address. You can enter a new email (other), select a registered email from the drop-down menu, or choose no email. The email address you choose (new or registered) will become the selected email for this call. This email address will be recorded in the event log and will receive a confirmation of events that occurred during the call.
To end a call, select the end call button in the upper right corner of any tab.
Query Parameter
Definition
Client
Client's publication name.
Phone number
Subscription holder's phone number.
Subscription holder's email.
House number
Delivery address house number.
Street
Delivery address street name.
Postal/ZIP code
Delivery address postal code.
Last name
Subscription holder's last name.
First name
Subscription holder's first name.
See also: Create a new account
