> For the complete documentation index, see [llms.txt](https://docs.navigaglobal.com/naviga-subscribe/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/landing-application-user-guide/editing-user-details.md).

# Editing User Details

### Locking the User Account

Click on **Edit** icon of the respective user.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FubJ698rdvI4nXECqEa1f%2Fimage.png?alt=media\&token=0ab334fd-3439-44bf-84b3-22bdc473f490)

Click **Save** button to update the changes.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FgIeCVsjnDtxQbHrjVpR6%2Fimage.png?alt=media\&token=83e918e6-90fb-4add-a873-437447b0e397)

If the user tries to login with the **Locked Account** credentials, an error message is displayed as shown below

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2F057fv6J22I0YUQgD59JL%2Fimage.png?alt=media\&token=c47c47ef-c7a8-42c6-8a4e-2a9b5c6c95d3)

The **Admin** User has to unlock the account for the User credentials to be used again.

### Enabling/Disabling the User

Admin can make an existing user account details in an enabled or disabled status.

The status can be checked based on the active status of the user from the list as shown below

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FOGsx3EHROMjlYd0tQ84y%2Fimage.png?alt=media\&token=332bc38b-9238-4021-96f8-4d678ee66bb6)

Click **Edit icon** of the respective user.

The user details are accessible.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FdUK4xBo9LFKfgJp7gkfT%2Fimage.png?alt=media\&token=e6307a6d-6cf1-4fa3-b18d-5f08a255b14e)

Uncheck the **Active** status.

Click **Save** button to update the details.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2F8fkPI2cI15TA3yGyx5bn%2Fimage.png?alt=media\&token=10301835-20ec-409e-b1ff-848eef4fe304)

When the status of **Active** is rechecked under User Details, it shows the status as **false**

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FGzX9C3oEdqjftLqRt1Va%2Fimage.png?alt=media\&token=cff539da-6aae-447b-8d64-54958d53d714)

The disabled status of user can be confirmed by logging on Subscribe link.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FcrWvFjMl6DBb5Ftj5Rw1%2Fimage.png?alt=media\&token=5053cff3-def6-4518-98fb-68a1b51782d1)

### Resetting/Updating the Password

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2F4tH8SMFC64MKqXrp6bg9%2Fimage.png?alt=media\&token=82cceb3a-3ff9-43b0-9322-a5ca180d50a9)

Two new fields would appear to accept the entries of New Password and Confirm the same password.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FqnJB0QMgWIZJ1VCMst0h%2Fimage.png?alt=media\&token=2b65a063-e498-42c7-8f1c-188482cf07c2)

Enter the New Password and re-enter the same password to confirm it.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FjGiJuL8ZsdQRiwxLahfq%2Fimage.png?alt=media\&token=681d7d34-d8b4-4d50-b42d-cd9af030467f)

The user can access his account by using the changed password.

As shown below, if the user tries to login with the old password, the system gives error.

The user can access the system with the new/updated password only.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2F2RWY4HV3A6ltx04yeLzJ%2Fimage.png?alt=media\&token=4fecb3eb-613e-4825-9fd3-1c9bf0edd5d5)

### Resetting/Updating the password through a link from User's Email id

The user can be instructed to reset the password through the mail id

Admin clicks **Force password change** button

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FG8VqGT8byvUZ5gDzEEK0%2Fimage.png?alt=media\&token=f226ab41-656f-44c7-bbea-646c76ec152b)

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FKHgw8VQo5iI3bpsRE94w%2Fimage.png?alt=media\&token=25fcb10c-9565-49a8-ad39-61acfdc2b3b4)

The User receives an email with a link stating that the password needs to be reset.

The user can make the changes accordingly.

![](https://3297514157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEp4v6MI7EEI8fprq83aF%2Fuploads%2FFJfbi9xcHjgmveDP7vR7%2Fimage.png?alt=media\&token=8425f503-4862-4f67-83d3-ca84cb887beb)


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