> For the complete documentation index, see [llms.txt](https://docs.navigaglobal.com/naviga-subscribe/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/ncs-only/address-management.md).

# Address management

This guide explores address management features of the SubCon Admin Portal. It describes and provides instructions for each feature of the **move** tab. You can:

* update a delivery address
* update a billing address
* cancel a scheduled address change

**Note**: The feature to update/add an address for a no-address starts is currently under development and will be supported in a future release.

This [workflow](/naviga-subscribe/additional-resources/workflows/ncs-diagrams/address-management-workflow.md) provides a visual representation.

## Navigation

To view the **move** tab, perform a [subscription search](/naviga-subscribe/csr-user-guide/csr-introduction/subscription-search.md), and then select the **move** tab.

![](/files/-MOrUjtJasYyOyZ6z8Xt)

## Update a billing address

To update a billing address:

1. Select the **edit** button under the billing address column.
2. Enter the new values for each section of the billing address.
3. Select the calendar icon and choose a date for when the address change should occur.
4. Confirm whether the subscriber wishes to apply the change to delivery address. If so, confirm the address is deliverable, check the box, then confirm the disclaimer. Otherwise, skip this step.
5. Select **save**. The change is processed in real-time with the circulation system and the address change appears in the **scheduled address change** grid.

{% hint style="info" %}
Please note that only one address change can be created for the same date
{% endhint %}

## Update a delivery address

To update a delivery address:

1. Select the **edit** button under the delivery address column.
2. Enter the new values for each section of the delivery address.
3. Select the calendar icon and choose a date for when the address change should occur.
4. Confirm whether the subscriber wishes to apply the change to the billing address. If so, check the box and confirm the disclaimer. Otherwise, skip this step.
5. Select **save**. The change is processed in real-time with the circulation system and the address change appears in the **scheduled address change** grid.

**Note**: If a non-deliverable address entered, you will receive an error. The address must be within the delivery route.

Starting from the version 3.13 in case non-deliverable address is entered and there is a digital downgrade offer assigned to this subscription -  the user will be offered an option to downgrade to digital only offer. Please see more information about downgrade flow in our [public ](https://docs.navigaglobal.com/subscribe/subscribe-features/upgrades-and-downgrades)documentation.

## Cancel a scheduled address change

To cancel a scheduled address change:

1. Navigate to the **scheduled address change** grid.
2. Select the **cancel** button that corresponds with the scheduled change. The cancellation is processed in real-time with the circulation system.

{% hint style="info" %}
The information displayed in this tab returns in real-time from our circulation databases. You must have NCS Circ `2018.5` or greater for current integration.
{% endhint %}


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