Address management
Last updated
Last updated
This guide explores address management features of the SubCon Admin Portal. It describes and provides instructions for each feature of the move tab. You can:
update a delivery address
update a billing address
cancel a scheduled address change
Note: The feature to update/add an address for a no-address starts is currently under development and will be supported in a future release.
This workflow provides a visual representation.
To view the move tab, perform a subscription search, and then select the move tab.
To update a billing address:
Select the edit button under the billing address column.
Enter the new values for each section of the billing address.
Select the calendar icon and choose a date for when the address change should occur.
Confirm whether the subscriber wishes to apply the change to delivery address. If so, confirm the address is deliverable, check the box, then confirm the disclaimer. Otherwise, skip this step.
Select save. The change is processed in real-time with the circulation system and the address change appears in the scheduled address change grid.
Please note that only one address change can be created for the same date
To update a delivery address:
Select the edit button under the delivery address column.
Enter the new values for each section of the delivery address.
Select the calendar icon and choose a date for when the address change should occur.
Confirm whether the subscriber wishes to apply the change to the billing address. If so, check the box and confirm the disclaimer. Otherwise, skip this step.
Select save. The change is processed in real-time with the circulation system and the address change appears in the scheduled address change grid.
Note: If a non-deliverable address entered, you will receive an error. The address must be within the delivery route.
Starting from the version 3.13 in case non-deliverable address is entered and there is a digital downgrade offer assigned to this subscription - the user will be offered an option to downgrade to digital only offer. Please see more information about downgrade flow in our public documentation.
To cancel a scheduled address change:
Navigate to the scheduled address change grid.
Select the cancel button that corresponds with the scheduled change. The cancellation is processed in real-time with the circulation system.
The information displayed in this tab returns in real-time from our circulation databases. You must have NCS Circ 2018.5 or greater for current integration.
