Overview
Last updated
Last updated
After your users have bought the subscription, they can continue working with the Subscriber Concierge Site self-service application to manage the subscription(s).
They can also be redirected to the Subscriber Concierge Site from the Subscription panel if they are already subscribers and log in or go to their account.
The annotated screenshot below depicts the various features of the CMS. View the CMS Features & Definitions heading below to get descriptions of the core CMS Features.
To see the effect of the changes made in CMS at the Subscriber Concierge Site pages, it is necessary to clear the cache using the ‘Manage cache’ button with a dropdown in the header. To refresh both CMS and Subscriber Concierge Site and thus see all the recent changes made you should select the ‘Refresh CMS + Site’ option in the dropdown.
For this functionality to work properly the URL of the Subscription Panel you’re managing should be filled correctly in the Clear cache subsection of the Admin section in CMS.
Note: the URL should be written as http:// not https://
There are three levels in the CMS hierarchy (listed from the top one to the bottom one):
Client division (Root) - the highest level. Contains one or more divisions.
Division - unique identifier of hierarchy level where an entity value exists.
Entities are always stored on this level (entity - a record/row in the database that is stored on the Root level (e.g. in dbo.Benefit_Root). It has its own settings, properties and values. e.g. benefit, attribute, a segment of content and so on)
Newspaper group level - the middle level. Contains Newspaper Group divisions where each division is a child object of the Client division. This division can include one or many Newspapers. Objects of this division can have their own overridden values.
Newspaper level - the lowest level. Contains Newspaper division(s) where each division is a child object of the Newspaper group division. Like Newspaper group division, objects of this division can also have their own overridden values
Entity values like structure, components and properties can be stored on any level of the hierarchy.
We suggest organizing the hierarchy by configuring widely used settings at the Client level, then overriding them at lower levels when necessary.
In some cases, overriding is the best way to manage settings (e.g. overriding Attribute for different Newspapers) and doing so will enable smooth management in the future.
This section manages Attributes.
An attribute is a specific parameter that makes content management easier.
Attributes are consumed by all the apps, even by email and CMS itself - e.g. Attributes can be used in the Benefits section. Attributes are not predefined but are freely defined by the user.
To learn more about managing attributes please check our tutorial.
This section is used to create and customize exclusive profits for the end-users called Benefits. Theoretically, you can customize these to display anything, but we've designed them so that you can easily communicate the benefits of your subscriptions to your customers. You can toggle whether these display for individuals not currently logged in.
The image below represents an example of a Benefit in CMS at the Home page of Subscriber Concierge Site:
Learn more about managing benefits in our tutorial.
This section manages the rewards - special bonuses the subscriber can get. Rewards are displayed at the Rewards Subscriber Concierge Site page (a subscriber can be redirected to this page by clicking on the benefit containing the Reward at the Home page or select it from the header).
Similar to the benefits boxes, they are easily customizable, but we've designed them so that you can easily communicate customer rewards to your customers.
We've collected more information on how to manage rewards here.
This section deals with content of the Subscriber Concierge Site pages e.g. headers, button text, main text etc. Separate pieces of content are called Segments. Segments are contained within the page so the final structure looks in the following way: Page → Segment → Content.
To create a new Segment or a new Page or (re)assign Segments to a Page please go to Page/Segment Management Subsection of Admin section. The subsection has 3 forms that work independently:
Page Management - to create/edit Page; the Page should have unique Name and URL; Active toggle indicates whether the Page will be displayed to the end users or not
Segment Management - to create/edit Segment;
Assign Segments - to re(assign) Segments within an existing Page.
It is strongly recommended both to create pages and Segments manually. In case you need to manage Pages/Segments please contact the CMS team.
Learn more on how to manage content in our tutorial.
This section is optional for a Client as some of them prefer to set up this page not as a part of Subscriber Concierge Site application but as a part of their own site.
Questions and the corresponding answers could be displayed in a list or arranged into FAQ groups.
Please, have a look at our tutorial to learn more about managing the FAQ section.
This feature is used to manage the various images in your Subscriber Concierge Site.
Each image has a category that determines where or how the image is used.
Before using images anywhere in CMS they should be uploaded to Images section. The images could be then used for Attributes, Benefits, Links, Slideshows, RSS, Social media and Subscription Panel.
All the images used at Subscriber Concierge Site pages are created according to two templates. In the table below you can find the recommended sizes/resolutions for the images:
Template
Size Recommended
Where Is Used
Template A
1680x260
Banner
280x120
Auth Panel
270x100
Email Preferences
Template B
730x480
Slideshow
260x175
Email Preferences
To know more about how to manage images, please study our tutorial.
From 3.0 version and higer the Slideshow is supported for the Home page only.
The Slideshow is a carousel of pre-defined Slides displayed one after another. The Slides advance to the next after a specified amount of time or a specific Slide can be selected manually using carousel navigation controls and carousel selector.
Learn more on managing the slideshows from our tutorial.
The notifications are managed using different CMS sections: Admin User manages notification using Notification Management Subsection of Admin section while a regular user can override those parameters at the consumer level in Notifications section. This section exists on the Root level only.
There are four subcategories:
Notifications New - a list of every notification;
Notifications New Management - tool to create new notifications;
Test Notification New - tool to test notifications;
Consumer Items Management - tool to create, edit, or delete consumer items.
Please study our tutorial to get more information on how to manage notifications.
Use this tool to manage links for the following categories:
Links - create, edit, or delete all of your links in your Subscriber Concierge Site;
Menu - create, edit, or delete links in the menu;
Footer - create, edit, or delete links and styling in the footer of your Subscriber Concierge Site.
To get a full guide on how to manage navigations and links please study our tutorial.
Use this tool to construct emails either by adding RSS to the email or by adding HTML pieces to the email body.
This section is not directly consumed by the Subscriber Concierge Site application but uses Subscriber Concierge Site pages as a source for RSS sent in emails.
Use this tool to manage various admin features:
User Management - add, edit, or delete users or user information.
Page/Segment Management - add, edit, or delete Pages or Segments, and assign segments to pages.
Notification Management - add, edit, or delete notifications.
Newspaper Management - add, edit, or delete newspapers (divisions).
Clearcache Urls - add, edit, or delete clearcache URLs.
CMS Settings - manage various CMS settings.
Get more information on how to manage newspaper groups in our tutorial.
