Restart a Subscription

This feature allows a CSR to restart a permanently stopped subscription in real-time. For the subscription to be restarted from one CSR portal it should pass the restart eligibility check that consists of the following:

1. The Subscription has been stopped for less than X days (set up for the client in MG2 control)

2. The Subscription is not Complimentary

3. No payments made during last 24 hours

4. The Rates are returned from the NCS Circ OR the Rates are not returned but the balance is negative

Navigation

You can find this feature either under the Account Information tab - please scroll down to see the Restart button that will redirect you to the Payment/Billing tab, or you can go straightly to Payment/Billing tab. To navigate here, perform a subscription search, and then select the tab.

Helpful details

At Payment/Billing tab click the Restart button, the following actions depend on where the rates are returned from the NCS Circ.

The rates are returned in real-time from the NCS circ. You must have NCS Circ 2018.5 or above to turn this feature on

For more details please see the Flowchart and the public documentation