# Restart a Subscription

This feature allows a CSR to restart a permanently stopped subscription in real-time. For the subscription to be restarted from one CSR portal it should pass the restart eligibility check that consists of the following:

1. The Subscription has been stopped for less than X days (set up for the client in MG2 control)
2. The Subscription is not [Complimentary](https://docs.navigaglobal.com/subscribe/subscribe-features/new-starts-in-ncs-circ#complimentary-subscription-purchase)
3. No payments made during last 24 hours
4. The Rates are returned from the NCS Circ OR the Rates are not returned but the balance is negative

## Navigation

You can find this feature either under the **Account Information tab** - please scroll down to see the *Restart* button that will redirect you to the **Payment/Billing tab,** or you can go straightly to **Payment/Billing tab**. To navigate here, perform a [subscription search](https://docs.navigaglobal.com/naviga-subscribe/csr-user-guide/csr-introduction/subscription-search), and then select the tab.

## Helpful details

At **Payment/Billing** tab click the Restart button, the following actions depend on where the rates are returned from the NCS Circ.

{% hint style="info" %}
The rates are returned in real-time from the NCS circ. You must have NCS Circ 2018.5 or above to turn this feature on
{% endhint %}

For more details please see the [Flowchart](https://docs.navigaglobal.com/subscribe/workflows/ncs-diagrams/restarts) and the [public](https://docs.navigaglobal.com/subscribe/subscribe-features/new-starts-in-ncs-circ/restarts-in-ncs-circ) documentation