Temporarily stop a subscription

This feature allows you to pause a print delivery. It functions as a temporary hold of a subscription.

Temporary stops cannot overlap with other stops or transfers. You can edit or cancel existing temporary stops in the scheduled stops/starts grid.

Minimum NCS version required for this integration is 2020.3

Navigation

You can find this feature under the stop tab. To navigate here, perform a subscription search, and then select the stop tab.

Helpful Information

Here are some helpful pointers when creating or updating temporary stops.

• Temporary stops must comply with the vacation cut-off times table.

  For example:

  Sun for Mon | 07:00 PM Sun translates to For a Monday stop, the cutoff must occur by 7:00 PM Sunday.

• Reason, hold, and donation options come in real-time from a circulation database.

• Some common hold options are VacPack, credit, and donation. VacPack refers to a vacation package where the physical product will be delivered after the vacation. Sometimes donation allows the subscriber to specify where a donation goes. Credit extends the subscription's expiry date in accordance with the number of paused days.

• This workflow can help determine how and when to process temporary stops.

Create a Temporary Stop

To create a temporary stop:

1. Select temporary stop. The add new temporary stop feature appears.

2. Choose a stop date and resume date. Adhere to the vacation cut-off times table.

3. Choose a reason from the drop-down menu.

4. Select a hold option.

5. Confirm the disclaimer text to the subscriber and select submit. The temporary stop is processed in real-time with the circulation system.

Update or Cancel a Temporary Stop

If a temporary stop has already been created, you can only edit the end date (and not the start date). To edit the start date, cancel the temporary stop, and start anew.

To cancel a temporary stop:

1. Navigate to the scheduled stops/starts grid.

2. Select the cancel button next to the corresponding temporary stop.

3. Confirm you want to delete the record and select OK. The cancellation is processed in real-time with the circulation system.

To update a temporary stop:

1. Navigate to the scheduled stops/starts grid.

2. Select the change button next to the corresponding temporary stop. The change a temporary stop function appears

3. Choose the updated dates for the temporary stop, being sure to adhere to the vacation cut-off times chart.

4. Select submit. The update is processed in real-time with the circulation system.

The information displayed in this tab returns in real-time from our circulation databases. You must have NCS Circ 2018.5 or greater for current integration.

See also: Create a permanent stop, Create a vacation transfer