Tip: One-time and Recurring (NCS Circ)
This feature allows users to leave a tip as a gratitude to the carrier. This is applicable only for subscriptions with printed products as the tip is the payment to the carrier. For those subscriptions on auto-renew there are two options for leaving a tip:
One-time tip - one-time payment to the carrier without any additional payment
Recurring tip - the tip amount will be added to your monthly payment
The feature is available both in Self-Service and One CSR portal.
Before you start
Make sure you meet the following pre-requisites:
Have NCS Circ 2018.5+SP1+SP2 and Subscribe 3.13 or above for one-time tip
Have NCS Circ 2020.2.1 and Subscribe 3.14 or above for recurring tip
After you updated the NCS circ version please remember to go to CMS and setup a link to the page in Self-Service
Please note that the restriction for the tip to be available for print subscriptions only will work correctly starting from 3.13.1
CSR portal
At the 'Payment/Billing' tab of One CSR Portal for EZPay subscribers, there is an 'Add tip' button. Clicking on this button will open the form with the input for the tip and a 'Recurring' checkbox.
If you tick the checkbox then the tip will be a recurring tip, i.e. made each time an auto-renew payment is made. The same payment method will be used for the tip as for the recurring payment.
If the checkbox is left unticked then the tip will be a one-time payment. You have to select a payment method (credit card or bank account) and enter the payment details.
After a recurring tip has been successfully added you will see a confirmation message
After the one-time payment has been successfully paid you will see a confirmation notification and the payment will appear as a row in the payment table at the bottom of the page. Payment details and tip amount can be found in the ‘Details’ of the table.
Please note that it might not be reflected correctly right after you left a tip as it might take up to 24h to process the tip transaction
Self-Service
At Self-Service a new page has been developed under the /autopay/addtip URL. This page doesn't need to be hidden for all the subscribers except those on auto-renew in CMS as this restriction is done from the API side.
If you tick the 'I want to leave a recurring tip' checkbox then the tip will be a recurring tip, i.e. made each time an auto-renew payment is made. The same payment method will be used for the tip as for the recurring payment. After the recurring tip has been successfully added the confirmation message will be displayed to the user.
If the checkbox is left unticked then the tip will be a one-time payment. You have to select a payment method (credit card or bank account) and enter the payment details. In case a one-time tip has been successfully paid then a confirmation will be displayed to a user with the payment details.
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