Complaint Code

When entering route complaints in Route Service, a valid complaint code must be entered. Use this setup option to create valid complaint codes.

To add a complaint code for route complaints:

1. Select Distribution | Route | Complaint Code to display the Complaint Code screen.

   
2. Click the Add icon and complete the fields described below.

   Field	Type	What to enter
   COMPLAINT CODE	open (8)	Enter an ID for this complaint code.
   COMPLAINT TEXT	open (60)	Enter a description of this complaint (e.g., “Box Out”, “Damaged”).
   REDELIVER	yes/no	Indicate whether products with this complaint code should be redelivered.
   DISPATCH	yes/no	Indicate whether this complaint should be dispatched.
   URGENT	yes/no	Indicate whether resolution to this complaint is urgent.
   START DATE, END DATE	date	Enter the date range in which this complaint code can be used. An end date is optional.

3. Click OK to save the complaint code in the database or Add Another to save the existing record and add another complaint code.