Publication

Use this option to set up your publications (products associated with subscriptions). You must set up a publication record for every product with a deliverable type of “publication” (see Deliverable).

To define a publication:

1. In character Circulation, select Publication from the Products menu to display the Publication Setup screen.

   
2. Select Add and complete the following fields.

   Field	Type	What to enter
   PRODUCT	setup	Enter the ID for this publication (as set up in DELIVERABLE).
   COMBINED PUBLICATION	yes/no	Indicate if this is a combined publication (a publication made up of two or more smaller publications that usually run separately). Combined publications are explained on Specifics, Publication Combine.
   PRODUCT NAME	open (30)	Enter the full name of this publication.
   PHONE	integer (10)	Enter the area code and telephone number for this publication.
   OTHER PHONE, OTHER USE	integer (10) integer (10)	Enter an additional telephone number for this publication, such as a facsimile number, and indicate its use (optional).
   FREQUENCY OF ISSUE	open (30)	Indicate the frequency with which this product is issued, such as “Daily Monday-Friday”, “Weekly”, “Monthly”, etc. This is printed on the 3541 Post Office Report.
   TAX EXEMPT?	yes/no	Indicate whether or not this product is exempt from taxes. If you tax neither carrier/dealers nor subscribers, enter “y”. If you tax one or both, enter “n”.
   TAX ID	open (15)	Enter the publication’s tax ID, or ABN number, if applicable.
   USPS NUMBER	open (8)	Enter the United States Postal Service (USPS) number assigned to this product. Every US newspaper is assigned a United States Postal Service (USPS) number which is used as a reference number for postal charges incurred. This number is printed on the Post Office Report. Contact the Post Office for more information.
   ISSN NUMBER	open (10)	Enter the ISSN Number (International Standard Serial Number) for this product. This field is optional.
   TIP CHARGE CODE	setup	Enter the charge code to be used for crediting the carrier’s account if tips are entered with subscriber payments. During initial setup, you will not be able to enter a Tip Charge Code. Once you define your charge codes (in SETUP | ACCOUNTING | ACCOUNT BILLING), you can select this option again to enter the Tip Charge Code.
   REFUND W/O LIMIT	integer (7)	Some states require that refund writeoffs over a certain amount go to the state, while newspapers keep writeoffs for less that amount. If this is true of your state, enter the state’s refund writeoff limit here. All refund writeoffs for amounts over this limit will be credited to the “over limit” account entered in the next field, rather than the regular refund writeoff account. If your state does not have a limit, leave this field set to zero.
   ALLOW PREVIOUS DELIVERY	yes/no	Some newspapers offer to deliver a paper from earlier in the week (typically Sunday) to new subscribers or restarts, for free (see the User Manual for details). If your newspaper offers previous delivery, enter “y” here.
   ALLOW PREVIOUS DELIVERY, PREVIOUS DELIVERY DAY	yes/no x 7, predefined	If you entered “y” in Allow Previous Delivery, the Previous Delivery Day window will then open. Specify the days of the week on which subscribers qualify for previous delivery papers. Then, in Previous Delivery Day, enter the day of the week that should be delivered as the previous delivery paper.
   SUBSTITUTE CHARGE CODES	yes/no	If you will track substitute carriers in Circulation, enter “y” here to define charge codes that should be used for penalties and premiums associated with substitutes. See Account Type for more information on substitutes.
   PENALTY, PREMIUM	setup x 7	Substitute carriers can be given incentives for delivering a route, and the regular carrier disincentives. If you entered “y” in Substitute Charge Codes the Charge Codes for Substitute Carriers window will open. Enter the charge code, if any, that should be used on each day of the week to penalize the regular carrier and/or reward the substitute carrier for delivering this publication.
   CUTOFF BY EDITION	yes/no, yes/no x 7	You may want different editions of this publication to have separate publishing runs (see the User Manual). If so, enter “y” here and enter the days of the week that have separate edition cutoffs in the Cutoff By Edition window.
   STAND ALONE?	yes/no	When using combos, enter “n” if the publication does not have a standalone rating structure and is only available if purchased as part of a combo.
   ALLOW DAY PASS	yes/no	Indicate whether you offer day pass subscriptions with this publication. See the User Manual for more information.
   ALLOW DAY PASS BUNDLE	yes/no	If Allow Day Pass is set to “y”, the Day Pass Setup window opens with this and the next field. Indicate whether day pass bundles (containing multiple days) are offered with this publication.
   DAY PASS WRITEOFF GL ACCOUNT	setup	If offering day passes for this publication, select the GL account to use for writing off day pass subscriber balances. Day pass writeoff is not currently a supported feature.
   REFUND GL ACCOUNT	setup	Enter the general ledger account number that will be credited when a subscription refund is issued. Note that GL accounts for refunds to credit cards are defined in Credit Card Account setup.
   REFUND W/O GL ACCOUNT	setup	Enter the general ledger account number that will be credited when a refund is written off.
   SUBSCRIPTION AR ACCOUNT	setup	Enter the general ledger account number for the AR account that should be debited when a grace owed transaction is created and then credited when the grace is eventually paid or written off.
   VACATION PACK GL ACCOUNT	setup	Enter the promotional vac pack general ledger account number. This account is debited in cases where a vac pack extends the subscriber’s expiration date.
   OVER LIMIT REFUND W/O	setup	Enter the number of the general ledger account that will be credited for refund writeoffs if the writeoff amount is greater than the limit entered in Refund W/O Limit. If there is no limit in your state, leave this field blank.
   START BAD DEBT ACCOUNT	setup	Enter the general ledger account number that will be debited when the grace owed transactions are written off for “start-and-bill” subscribers (who have never renewed their subscription).
   RENEW BAD DEBT ACCOUNT	setup	Enter the general ledger account number that will be debited when the grace owed transactions are written off for subscribers who have renewed their subscription at least once. This may be the same as the account entered in Start Bad Debt Account.
   DISCREPANCY GL ACCOUNT	setup	Enter the general ledger account number that will be debited for revenue adjustments when the Revenue Comparison report is run in update mode.
   MANUAL REFUND GL ACCOUNT	setup	Enter the general ledger account number that will be credited when a refund is processed for a subscriber who does not have an available refund amount.

3. Select Specifics to enter specifics information about the publication. The Specifics options and where they are documented are listed in the table below.

   Option	Purpose
   Complaint Escalation	To define thresholds and complaint numbers for escalating complaints.
   AAM Zone Publication	To enter valid AAM zones for this publication.
   Address	To enter address information about the publication. (refer User Manual)
   Auto Renew Term	To enter automatic renewal subscription terms.
   Credit Status Publication	To enter credit status codes (and related information) for this publication.
   Label Group Publication	To enter label groups used by this publication.
   Occupant	To enter occupant information about the publication. (refer User Manual)
   Publication Combine	To enter information about combined publications.
   Publication Days	To enter the days on which this publication publishes.
   Publication Edition	To enter valid editions for this publication.
   Edition Model Publication	To specify alternate edition models that will be used with this publication.
   Renewal Periods	To set up renewal and invoice periods for this publication.
   Renewal Delivery Publication	To specify valid renewal delivery methods (“carrier”, “mail”, and/or “eBill”) for this publication.
   Auto Renew Billing Group	To set up categories for renewing credit card, bank draft, and PayPal autorenew subscribers.
   Reward Program	To link rewards programs to valid publications.
   Draw Class Publication	To assign draw classes to a publication.

4. Select Accept to enter the publication, along with associated specifics, into the database.

5. Set up another publication, or press F4 and select Exit to exit to the Setup menu.

Specifics, Complaint Escalation

Targeting problem delivery situations is one of the challenges of a circulation department. In addition to normal complaint transactions, Circulation has the ability to track high-complaint subscribers, so that delivery problems can be handled promptly. This process is known as complaint escalation. The complaint escalation features allow you to:

• Specify a threshold number of complaints and time frame for creating a complaint escalation. Any complaints entered for a subscriber beyond the threshold number within the time frame will be marked as escalated. This is done here, in COMPLAINT ESCALATION.

• Create a separate “complaint escalation” transaction when a complaint is escalated (see the User Manual). This transaction will be displayed in the subscriber’s Transaction window.

• E-mail an area, regional, distribution zone and/or district manager when an escalated complaint is entered. E-mail addresses can be entered when occupant information for the managers is defined.

  To deliver the e-mail, Circulation sends the Unix command: sendmail -f <user name> <E-mail List> <file name>, where “user name” is the ID of the user logged in, “E-mail List” is a comma-separated list of e-mail addresses of the district, zone, regional and/or area managers, and “file name” is the name of a temp file containing the complaint text.

• Enter contact information for escalated complaints when, for example, the customer is contacted by the Customer Service department.

• Mark an escalated complaint as “resolved”.

• Create a report that will list escalated complaints (see the User Manual).

Note: In order to use the complaint escalation functionality, a publication must be set up to allow complaint escalation in Deliverable Setup.

To set up a threshold and time frame for complaint escalations:

1. Select Specifics | Complaint Escalation from the Publication Setup screen to display the Complaint Escalation Setup screen.

   
2. Select Add and complete the following fields.

   Field	Type	What to enter
   PRODUCT	display	The publication for which you are defining complaint escalation information is displayed.
   START DATE, END DATE	date	Enter the date range during which this complaint escalation information is valid. You may leave End Date blank.
   NUMBER OF COMPLAINTS ALLOWED	integer (3)	Enter the threshold for complaint escalation. If a customer calls in this number of complaints, that complaint and any additional complaints will be escalated.
   REVIEW DAYS	integer (3)	Enter the time period, in days, to use when considering whether a complaint should be escalated. For example, say Number of Complaints Allowed is set to “3” and this field is set to “5”. The following outcomes will occur for customers calling in complaints within different time periods: 3 complaints in 4 days: third complaint escalated 4 complaints in 5 days: third and fourth complaints escalated 3 complaints in 7 days: no complaint escalation 2 complaints in 1 day: no complaint escalation
   COMPLAINT COUNT METHOD	predefined	Indicate whether complaints should be counted for each Occupant, Address, Occupant/Address, Route/Occupant, Route/Address, or Route/Occupant/Address combination. For example, if Route/Occupant is selected, and a multi-route subscriber calls in a complaint for a day delivered by one route and another for a day delivered by the other route, the complaints will be counted separately.
   COUNT BY PRODUCT	yes/no	Indicate whether complaints for different publications and TM products should be counted separately. For example, if the count method is “occupant” and this field is set to “n”, and a customer calls in complaints about a publication and a TM product, the complaints will be counted together; if the field is set to “y” they will be counted separately.
   FORMAL COMPLAINT TYPE	open (12)	Enter the complaint escalation label that should be used by Circulation. For example, if you enter “critical” here, escalated complaints will create a “critical” transaction for the customer.
   EMAIL fields	yes/no	In the Email fields, indicate whether email should be sent to the District Manager, Zone Manger, Regional Manager, and/or Area Manager, when a complaint is escalated.
   RESOLUTION DAYS	integer (3) X 7	For each day of the week, enter the number of days in which an escalated complaint for that day should be resolved. For example, if Wednesday is set to “2”, a complaint called in on Wednesday should be resolved by the end of Friday. The Formal Complaint report lists complaints that should be resolved but are not.

3. Select Accept to accept the complaint escalation information.

4. Select Exit to exit to the Publication Setup screen. Only one complaint escalation threshold can be defined for a date range.

Specifics, AAM Zone Publication

Use this specific to indicate which AAM zones can be used with this publication. The order in which the AAM zone paid circulation totals are printed on AAM reports is also determined here. For example, if you have two products, the Daily Bulletin (DB) and the Sun, and you want circulation figures to appear in the newspaper designated market area (NDM) and all other areas outside the newspaper designated market area (ONDM), you can set them up as follows:

AAM Zones	Products	AAM Zone Orders
NDM	DB	10
	Sun	10
ONDM	Sun	20
	DB	20

To add a new product, the Shopper, with an opposite print sequence, you could define records as follows:

AAM Zones	Products	AAM Zone Orders
NDM	DB	10
	Sun	10
	Shopper	20
ONDM	DB	20
	Sun	20
	Shopper	10

Note: Do not set up an AAM Zone Publication here for the two predefined report areas, “Bulk” and “Unpaid”.

To specify an AAM zone:

• Select Specifics | AAM Zone Publication from the Publication Setup screen to display the AAM Zone Publication Setup screen.

  
• Select Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	display	Circulation displays the product entered on the initial screen.
  AAM ZONE	setup	Enter the AAM zone to be associated with this product.
  START DATE, END DATE	date	Enter the date range in which this product will use the AAM zone. You may leave End Date blank.
  AAM ZONE ORDER	integer (10)	Enter the order in which this product/AAM zone should print on AAM reports. AAM zone orders should be assigned in increments of “10”. This allows future zones, if any, to be inserted at any point in the sequence list without changing existing AAM zone order.

• Select Accept to accept the AAM zone as valid for this publication.

• Specify more AAM zones, or press F4 and select Exit to exit to the Publication Setup screen.

Specifics, Auto Renew Term

Subscribers may automatically renew subscriptions to a credit card or bank draft for a specified term. This option allows you to set up all valid terms you will offer to subscribers who elect to join your auto-renew program.

You should set up a record for every valid renewal term and length. For example, if you have automatic renewals of 1 month, 6 months and 1 year, you would set up three records, one for each term and length.

To define auto-renew terms:

1. Select Specifics | Auto Renew Term to display the Auto Renew Term Setup screen.

   
2. Select Add and complete the following fields.

   Field	Type	What to enter
   PRODUCT	display	Circulation displays the publication entered on the initial screen.
   AUTO RENEW TYPE	predefined	Indicate whether the auto renew terms (next field) are valid for auto renew types of credit card, bank draft, or PayPal.
   AUTO RENEW TERM	predefined	Enter the auto renew period for this term. This can be year, quarter, month, week or day.
   AUTO RENEW LENGTH	integer (3)	Enter the valid number of periods in this auto renew term.
   START DATE, END DATE	date	Enter the date range in which this auto renew term is valid for this product. You may leave END DATE blank.
   NOTICE DAYS	integer (3)	Enter the number of days before the subscription expiration that auto-renew reminder notices should be sent. Enter a "0" if notices should not be sent. See Send eBills in the User Manual for more information.
   TRIAL NOTICE DAYS	integer (3)	Enter the number of days before the trial period of subscription expiration that auto-renew reminder notices should be sent. Enter a "0" if notices should not be sent.
   ROUTE RENEW DAYS MAIL RENEW DAYS ONLINE RENEW DAYS TRIAL RENEW DAYS	integer (3)	Enter the number of days before it expires to renew the subscriber for each delivery method.
   ROUTE GRACE DAYS MAIL GRACE DAYS ONLINE GRACE DAYS TRIAL GRACE DAYS	integer (3)	Enter the number of grace days allowed for subscribers of each delivery method.

3. Select Accept to accept the auto renew information.

4. Set up information for other auto renew lengths, or press F4 and select Exit to return to the Publication Setup screen.

Specifics, Publication Combine

A combined publication is made up of two or more other publications, each of which runs separately on certain days. For example, let’s say one company owned two publications, the Star and the Tribune. Monday through Saturday, the Star (a.m. delivery) and Tribune (p.m. delivery) run as separate papers, each with their own routes, carriers, and subscribers. On Sunday, however, the two are combined into a third publication, the StarTribune; both Star and Tribune subscribers would receive the same paper, the StarTribune, on Sunday.

To set up the StarTribune as a publication, the operator would choose Business | Products | Publication and add the StarTribune as a publication, with a “y” in the Combined Publication field. Then the operator would choose the Specifics | Publication Combine option and select the Star and the Tribune as the publications to combine.

After it is set up, the combined publication will appear in Circulation as a normal publication. You will be able to do a publishing run for the publication, and produce AAM reports for it.

In the case of the StarTribune, one set of bundle labels and truck manifests will print for the Star, and another set for the Tribune; the Star carriers will deliver to the Star subscribers, and the Tribune carriers to the Tribune subscribers. However, if a route delivers both the Star and Tribune, it will print only once on a StarTribune route list. And if the route is on the same truck and truck sequence for both publications you can (via Business Rules) have Circulation generate only one bundle top, one route label, one carrier collect or office pay status card, and give the route a single line on the truck manifest.

There are no General Ledger accounts for the StarTribune: the Star receives credits and debits based on its own Sunday circulation, as does the Tribune. So, in effect, the StarTribune is a publication only in terms of publishing and AAM reporting.

Note: This specific is only accessible if Combined Publication is set to “y” on the Publication Setup screen.

To specify individual publications to be a part of the combined publication:

• Select Specifics | Publication Combine from the Publication Setup screen to display the Publication Combine Setup screen.

• Select Add and complete the following fields.

Field	Type	What to enter
PRODUCT	display	The combined product is displayed by Circulation.
COMBINE PRODUCT	setup	Enter one of the publications that will make up the combined product.

• Select Accept to accept the single publication as part of the combined publication.

• Specify other publications that belong to the combined publication, or press F4 and select Exit to return to the Publication Setup screen.

Specifics, Publication Days

In order to validate publishing and holiday calendar setup, Circulation needs to know your publication’s normal publishing days. You define the normal publishing days here. For each weekday on which the publication is active, a different publication name can be defined. The daily publication name will be displayed on all publishing run documents.

To specify normal publishing days for a publication:

• Select Specifics | Publication Days from the Publication Setup screen to display the Publication Days Setup screen.

  
• Select Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	display	The product that you are setting up is displayed here.
  START DATE, END DATE	date	Enter the date range for which you are defining publishing days. You may leave End Date blank.
  DAYS OF WEEK	yes/no	Beginning with Sunday, indicate whether each day is a normal publishing day.
  DAILY PUBLICATION NAME	setup	For each day on which the publication is active, define a publication name. The publication name will be displayed on all publishing run documents.

• Select Accept to enter the publishing day information into the system.

• Press F4 and select Exit to return to the Publication Setup screen

Specifics, Renewal Periods

Intervals for sending renewal notices may vary by delivery method of the subscription. For example, you might send mail subscribers renewal notices 45, 30, and 15 days before the expiration of the subscription, and you might send renewal notices for carrier-delivered subscribers 30 and 15 days before subscription expiration. Intervals may also vary by occupant type and rate code. For example, you may want to give certain “VIP” subscribers with a “1year” rate more time than “regular” subscribers with a “3month” rate.

Also, you may have a different interval period for “start and bill” office pay subscribers who have requested a “start” but have not yet paid. Since “start and bill” subscribers will be paying for goods that have already (in part) been received, they are sent an invoice rather than a renewal notice. The start and expiration dates for these subscriptions are the same date until you receive payment (the subscriber is in grace).

The following example shows records that might be set up for carrier delivery “renewals” and “invoices”.

Bill Type	Renewal	Renewal	Invoice	Invoice	Invoice
Delivery Type	Carrier	Carrier	Carrier	Carrier	Carrier
Period Number	1	2	1	2	3
Occupant Type	*	*	*	*	*
Rate Code	*	*	*	*	*
Payment Days	10	10	0	0	0
Renewal Delivery Method	*	*	*	*	*
Days Before Expire	30	15	10	0	-10

Notice that one of the invoice terms has -10 days before expire. This means that invoice will be sent 10 days after the subscription starts (for start and bill subscribers, the expiration date is the start date).

You should set up at least one renewal period for invoices and at least one for renewals (as indicated in Bill Type field) for each delivery method. Also, when determining interval periods for invoices, include at least one interval period for subscriptions that will start at some future date. This makes it possible to send an invoice before a subscription has been started. For example, you might want to define an invoice to be sent 10 days before expire on a 10-week subscription.

To set up renewal periods:

• Select Specifics | Renewal Periods from the Publication Setup screen to display the Renewal Periods Setup screen.

  
• Select Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	display	Circulation displays the publication entered on the Publication Setup screen.
  BILL TYPE	predefined	Indicate if this record is for a renewal notice or invoice.
  DELIVERY TYPE	predefined	Enter the delivery type for this renewal period. This will be either mail or one of the user defined route types, such as “carrier” or “motor”. Enter “*” to define periods for subscribers delivered by multiple routes with different route types. Note that in this case “*” does not mean “all”.
  PERIOD NUMBER	predefined	Enter the period number for this renewal period; for example, enter “1” if this is the first notice or invoice that should be sent.
  OCCUPANT TYPE	setup	Enter the occupant type for this renewal period, or enter an asterisk (*) to indicate all occupant types.
  RATE CODE	setup	Enter the rate code for this renewal period, or enter an asterisk (*) to indicate all rate codes.
  PAYMENT DAYS	integer (6)	Enter the minimum number of days that must have been purchased by the last payment processed for the subscriber. For example, if you enter “10” here, only subscribers whose last payment bought at least 10 days will be selected for this renewal period.
  RENEWAL DELIVERY METHOD	predefined	Indicate whether only subscribers whose renewal notices are carrier delivered, mail delivered, or eBill (delivered via email) should be selected for this renewal period. Enter “*” to include all renewal delivery methods.
  DAYS BEFORE EXPIRE	integer (4)	Enter the number of days before subscription expiration that this notice should be sent. If this notice should be sent after the expiration date, enter the number of days followed by a hyphen; for example, enter “7-” to indicate seven days after expiration. Because most “start and bill” subscribers expire on the day we start them, in order to generate an invoice it is may be necessary to use “0” days before expire to generate the first invoice and a “-” number of days before expire to generate any additional invoices.
  MESSAGE	open (60)	Enter one or two lines of information that should print on the renewal notices. These messages are user-defined and might read “To continue service, send check today!”. Three other messages could print on renewal notices (tax message, rate message or general message) if there is room on the form. See below.

• Select Accept to accept the renewal information.

• Define other renewal periods, or press F4 and select Exit to return to the Publication Setup screen.

Messages Printed on Renewal Notice Forms

Renewal messages may contain one or two lines of information (depending on the renewal notice format used). There are four types of messages that can be printed on renewal notices, as listed below. Because some renewal notice forms cannot accommodate all messages, the order for printing messages is also indicated.

• Tax Messages (if applicable for the subscription).

• Renewal Messages (defined in Publication Setup | Specifics | Renewal Periods).

• Rate Messages (as defined in Accounting | Subscriber Rates | Rate Code).

• General Messages (as entered in Subscriber Billing).

See Renewal Notices in the User Manual for a list of the messages printed with each renewal notice format.

Specifics, Renewal Delivery Publ

Renewal delivery methods describe how the renewal notices are delivered. There are currently three valid methods: “carrier”, “mail”, and “eBill” (an eBill renewal notice is delivered by e-mail, rather than by the carrier or post office). Renewal delivery methods must be linked to publications.

When running renewal notices for a publication, only renewal delivery methods linked to the publication can be selected. And, when an individual subscriber’s renewal delivery method is overridden, “mail” and “eBill” can only be selected if they are linked to the publication.

To add a renewal delivery publication link:

• Select Specifics | Renewal Delivery Publ from the Publication Setup screen to display the Renewal Delivery Publication Setup screen.

  
• Select Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	display	The publication to which you are linking the renewal delivery method is displayed.
  RENEWAL DELIVERY METHOD	predefined	Enter the renewal delivery method that you are linking to this publication. Valid choices are carrier, mail, and eBill. Note: In order select “mail” or “eBill” in this field, the Business Rule, May the subscription renewal delivery method be overridden during a new start or billing change transaction? (Customer Services section), must be set to “yes”.
  START DATE, END DATE	date	Enter the date range during which this renewal delivery method should be linked to the publication. You can leave End Date blank.
  MERCHANT	open (20)	If the renewal delivery method is “eBill” and an outside merchant will be handling the renewal delivery, enter the merchant ID here. This is for reference purposes only.
  ALSO INCLUDE INVOICE PERIODS, ALSO INCLUDE RENEWAL PERIODS	predefined	These two fields apply only to the renewal delivery method of “eBill.” Subscribers who are set up to receive eBill notices will have their renewal information exported to an external file. These two fields allow you to include additional, non-eBill subscribers in this file as a way to promote the eBill renewal method. For example, a subscriber on “mail” renewal may also receive an eBill during the first renewal period (or other selected period) and be given the opportunity to pay online. For these additional, non-eBill subscribers, indicate which renewal numbers or renewal periods should also be exported to the eBill file. To include multiple numbers, separate them with commas. For example, if you would like all subscribers receiving a 1st and 2nd notice to be included in the eBill file, you would enter “1,2” in Also Include Renewal Periods.
  SHOW ON WEB, ENTER ON WEB, WEB DESCRIPTION	yes/no yes/no open (30)	These fields pertain to iServices Subscriber. Set SHOW ON WEB to “y” if this renewal delivery method should display for the publication in iServices on the Bill Delivery Option page, if the subscriber is currently assigned to the method. Set ENTER ON WEB to “y” if a subscriber can select this renewal delivery method when changing the bill delivery option. If SHOW ON WEB is “y”, enter the description that should display for the renewal delivery method in WEB DESCRIPTION.

• Select Accept to link the renewal delivery method to the publication.

• Link other renewal delivery methods to the publication, or select Exit to return to the Publication Setup screen.

Specifics, Auto Renew Billing Group

When subscribers sign up for auto renew, they are sometimes given a choice of auto renew dates. For example, they may be offered the 1st of the month, the 10th, or the 20th, and then choose the date that works best with their cash flow situation. Subscribers who select the 1st will be auto renewed on the 1st of each month, those who select the 10th will have the money withdrawn on the 10th, and so on. In Circulation, this is accomplished by using auto renew groups.

Auto renew groups are simply categories—they are not attached to a specific day of the month. Auto renew subscribers are assigned to an auto renew group when they start (or during a billing change), and auto renews can be run for one or more auto renew groups.

As an example of how auto renew groups can be employed:

• Three groups are set up, called “1st”, “10th”, and “20th”.

• Subscribers are assigned to one of the groups during a start or billing change, based on the day of the month they would like their credit card to be charged, or the bank draft to take place.

• Auto renews for group “1st” are run on the 1st of the month, group “10th” is run on the 10th, and group “20th” is run on the 20th. Only subscribers in a specific group (whose expire date is within a certain number of days, as defined by Business Rules) will be selected for automatic renewal.

Auto renew groups can be used for other purposes as well—for example, to separate 3-month from 1-year renewal periods. You must have at least one auto renew group set up.

Note: At least one auto renew billing group should be defined, if you offer automatic renewal.

To define auto renew groups:

• Select Specifics | Auto Renew Billing Group from the Publication Setup screen to display the Billing Group Setup screen.

  
• Select Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	display	The product that is being defined is displayed here.
  BILLING GROUP	open (8)	Enter an ID for this billing group, such as “15th”.
  START DATE, END DATE	date	Enter the date range during which this auto renew group is active. END DATE may be left blank.
  DESCRIPTION	open (20)	Enter a description of this auto renew group.
  RENEWAL TYPE	predefined	Enter the type of renewal payment: bank draft, credit card, PayPal, or “*”.
  ENTER ON WEB	yes/no	Indicate if this auto renew billing group should be available in iServices.
  WEB DESCRIPTION	open	Enter a description that will be displayed when this auto renew billing group is selected in iServices.
  WEB DISPLAY ORDER	integer (3)	This field determines the order in which auto renew billing groups are displayed in iServices. Lower numbers are displayed higher in the order.
  WEB DEFAULT	y/n	Indicate whether this auto renew billing group should default in iServices.

• Select Accept to enter the auto renew group into the database.

• Define other auto renew groups, or select Exit to exit to the Publication Setup screen.

Specifics, Reward Program

Rewards programs are promotional offers that give consumers credits for purchasing a product. The credits may be air miles, points, or other incentives. Newspapers sometimes offer rewards to their subscribers, based on the subscription payment term. In Circulation, rewards programs are user-defined and may be valid only for certain publications. Rewards are linked to publications via this option.

To link a rewards program to a publication:

• Select Specifics | Rewards Program from the Publication Setup screen to display the Reward Program Publication Setup screen.

  
• Select Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	display	The product that is being defined is displayed here.
  REWARD PROGRAM	setup	Enter the ID of the rewards program here. The program must be set up in advance.
  START DATE, END DATE	date	Enter the date range during which the rewards program will be offered with this publication. You may leave End Date blank.

• Select Accept to make the rewards program valid for the publication.

• Link other rewards programs to the publication, or select Exit to exit to the Publication Setup screen.

Specifics, Draw Class Publication

A single copy outlet may have several different draw quantities that need to be managed and recorded separately. To manage these different types of draws, you use draw classes. Draw classes are set up in Distribution | Route | Draw Class. You use this specifics option to assign draw classes to a publication.

To define a draw class as valid for the publication:

• Select Specifics | Draw Class Publication from the Publication Setup screen to display the Draw Class Publication Setup screen.

  
• Select Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	display	The product being defined is displayed here.
  DRAW CLASS	setup	Enter the ID of the draw class here. Draw classes must be set up in advance.
  DISPLAY ORDER	integer (3)	Indicate the order in which this draw class should appear.
  RETURN PRIORITY	integer (3)	Indicate priority this draw class should appear when processing returns.
  ALLOW GROUP DRAW CHANGE?	yes/no	Indicate if group draw changes can be performed on this draw class.

• Select Accept to make the draw class valid for the publication.

• Define other draw classes as valid for the publication, or select Exit to exit to the Publication Setup screen.