# E-mail Templates

Some Circulation features that send e-mails, such as Send eBills and the New Password button in Customer Services, use templates to format the look and feel of the e-mail. Naviga provides a default HTML and text templates, stored in subfolders under the `email` directory of the Circulation application directory ($PRODIR). You can customize the templates with your own specific logo and branding.

If customizing templates, Naviga recommends creating a customized folder (e.g. `/app/webcustom/cm/email`), and placing the templates in their respective subdirectories in the custom folder. For example, if using the path above, eBill e-mail templates would be stored in the `/app/webcustom/cm/email/renewals` directory. The root custom directory should be specified in the Business Rule— ***What directory are customized email templates stored in?*** Circulation will then use templates in this directory rather than the default templates stored in the `email` directory. If a custom template directory is specified but a custom version of a template (for day pass, digital vacation pack, etc.) does not exist, Circulation will use the standard version of the template.

E-mail settings in Website setup determine whether the e-mail is sent in HTML or text format, the protocol and “from” name, and other parameters related to the e-mail and the template. See [E-mail Templates](https://app.gitbook.com/s/5MIKWQvI2WSa0XQfA9VW/system/website#e-mail-templates) in the Setup Manual. Optional elements in the template only display if there is data for the field.

If the template contains a link to the iServices Login page, the subscriber’s e-mail address will be included in the link, so that the e-mail will be pre-filled on the Subscriber Login page. The e-mail can optionally be encrypted, based on the Business Rule— ***For inbound URL parameters, what private key (character string) is used for encryption?*** (iServices & Mapping section). If no private key is supplied, the e-mail address will still be embedded in the Subscriber Login page link, but will not be encrypted.

The following sections list the variables that can be used in any e-mail template. Variables specific to templates are listed after the template example.