Deadline Override

Delivery deadlines can be defined for home delivery routes as part of Route setup (see Route Setup Utility | Deadlines). The deadline indicates the time of day by which the route should be delivered. Deadlines can be viewed in Customer Service and Route Service (see Viewing Route Information | Deadlines), and display when entering a complaint if the deadline has not yet been met.

You may want to override the normal delivery deadlines from time to time, for example if the weather is delaying delivery. This can be easily accomplished with this option, the Delivery Deadline Utility.

To override the deadlines for one or more routes:

• Select Deadline Override from the Utilities menu to display the Delivery Override window.

  
• Click Add and complete the following fields.

  Field	Type	What to enter
  PRODUCT	setup	Enter the publication whose deadlines are being overridden.
  OVERRIDE DATE	date	Enter the date on which the override will take place. The override will only be effective on this date.
  ENTITY TYPE	predefined	Indicate whether overrides are being entered for routes based on area, region, zone, district, route, depot, truck, edition, or Zip code
  TRUCK SEQUENCE	setup	If the entity type above is “truck”, enter the truck sequence that should be used when selecting routes from the trucks entered. Otherwise, this field will be skipped.
  ENTITY	setup	Enter the entity for which deadlines are being overridden. For example, if the entity type is “edition”, you would enter an edition here. Enter “*” to multi-select entities.
  OVERRIDE TYPE	predefined	Indicate whether the override will be an Adjust, Override, or Delete. An Override will set a new delivery deadline for this date for the routes selected. An Adjust is used when you need to add time to an override deadline already entered. A Delete will remove an override, which means the deadlines defined in route setup will be in force again on that date.
  OVERRIDE TIME	integer (4)	Enter the time, in military format, for the deadline. If this is an adjust, rather than an override, enter the number of hours and minutes that the deadline should be extended.
  REMARKS	open (30)	Enter any remarks pertinent to the deadline override. Remarks entered here will appear on the Delivery Deadlines screen in Route and Customer Services.

• Click OK and then Continue to override the deadlines. The utility creates Delivery Deadline Override records, which will be retained in the system for a certain number of days, as defined in Business Rules (How many days do you want to retain delivery deadline override records?). Once the overrides have processed, the Delivery Deadline Utility report will be displayed, listing the routes whose deadlines were overridden and other information about the process. The standard view/print options are available.