Alerts

Alerts draw attention to follow-up activities in Customer Service, such as outstanding tasks, opportunities to collect subscriber e-mail addresses, and up-sell situations. For example, a Customer Service associate may be prompted to ask a subscriber for an e-mail address if one is not found in his/her record.

Alerts are generated automatically from level 1 tasks defined in the Task Management module. They can also be set up individually using the Distribution | Notification option in the Graphical Setup module (see Notification in the Setup Manual).