Route/Mail Reassignment

Use Route/Mail Reassignment to reassign a subscriber’s route or label group. You might want to perform a reassignment because:

• A customer’s route was incorrectly assigned when the new start was entered.

• A subscriber is complaining about the current route or carrier.

• A subscriber requests that a specific carrier deliver to his or her address; for example, a grandchild.

• You want to change a subscriber’s delivery schedule from route to mail or from mail to route.

Use this option if only one or a small group of subscribers is being rerouted; if a larger readership is involved, you should use the Rerouting option on the Utilities | Subscription/Address menu.

Business Rules determine whether a source code is required for a route reassignment, and how the Delivery Placement field defaults.

To reassign a route or label group:

• Find the subscriber whose route or label group you want to reassign.

• Click the Route/Mail Reassignment button ().

  
• Enter information in the fields described in the following table.

  Field	Type	What to enter
  PRODUCT	setup	Select the publication for which you are reassigning the route or label group, or accept the default.
  EFFECTIVE DATE	date	Enter the date that the route and/or mail reassignment should be effective.
  SOURCE	setup	Select the source code for this transaction, such as “customer”.
  REASON	setup	Select the reason code for this transaction, such as “error”. If you want to keep the subscriber on this route in the event of a mass reroute, you should enter a reason code that has been set up with “no” in the Reroute field. For example, if this subscriber wants his or her grandson to deliver her newspaper, enter a reason code, such as “family”, that was set up not to be rerouted.
  NEW ROUTE	setup	Enter the new route if this is a route reassignment. If the subscription should be delivered by multiple routes (for example, different routes on weekdays and weekends), click the Routes button to assign a route for each day of the week.
  NEW LABEL GROUP	setup	Enter the new label group if this is a mailed subscription.
  DELIVERY PLACEMENT	setup	Enter a delivery placement for the newspaper, if applicable. For example, the subscriber might request that the paper be put under the mat. Delivery placements can default from the router for the new route or retain the default from the old route, as governed by Business Rules.
  BILLING METHOD	setup	The new route may not allow the subscriber’s current billing method, which means the billing method would need to change. For example, an office pay subscriber may be rerouted to a route that allows only carrier collect subscribers. If the billing method needs to change, enter the new billing method here.
  RATE	display or setup	Changing routes may cause the subscription rate to change. Circulation should default a rate in this field, but you may override it. A new rate may adjust the expire date—see Modifying Transactions for more information.
  SEND INVOICE, SEND RENEWAL	yes/no	If the subscriber’s billing method was changed, indicate if an invoice or renewal notice should be sent for this subscription.
  REMARKS	unlimited	Enter any remarks about this reassignment.

• Click OK to accept the reassignment.