Rerouting

This option allows you to reroute subscribers and addresses to new home delivery routes, based on the router.

After changing router boundaries, you may want to use this option to reassign the subscribers and addresses that are affected (both addresses and subscriptions have assigned routes). There are three different scenarios for rerouting:

• You can reroute addresses. If the router now places the address in a different route, the new route will be assigned. Subscriptions held by occupants of these address will not be affected, but any new starts or Targeted Marketing distribution will use the new route. You may want to do this so that current subscribers will keep being delivered by their familiar carrier.

• You can reroute subscribers. The addresses will stay on the same routes as before, but the subscriptions will be assigned to a new route, if determined by the router. New starts will also be assigned to the new route, if the default start date is after your reroute date. Targeted Marketing distribution, however, will not be affected.

• You can reroute both subscribers and addresses.

To give an example, let’s say the router was changed and part of Elm street fell within route 12 instead of route 5. Mr. Jones lives in this area now assigned to route 12, and he has an active subscription.

If we run rerouting for subscriptions only, Mr. Jones will notice that a new person, the carrier from route 12, was delivering his paper.

If we run rerouting for addresses only (instead of subscriptions), Mr. Jones will likely not notice a difference, except he perhaps may observe that TM products are being delivered by someone else. If Mr. Jones stops his paper and then starts another subscription, however, it will be delivered by the new carrier on route 12.

Rerouting both addresses and subscriptions will cause Mr. Jones to be delivered by route 12, and in addition any new subscriptions or TM products will likewise be delivered by route 12.

Note: Addresses can be reassigned to routes individually, and subscriptions can be rerouted, in Customer Service. If a subscription is rerouted individually, and the reason code has Reroute set to “n” (see Reason in the Setup Manual), the subscription will not be rerouted when this option is run.

To reroute addresses and/or subscriptions:

• Select Setup | Rerouting to display the Rerouting window.

  
• Click Add and specify how rerouting will be done by completing the fields described below.

  Field	Type	What to enter
  REROUTE TYPE	predefined	Indicate whether to reroute subscribers, addresses, or both.
  APPLY TO ALL PRODUCTS / PRODUCT	yes/no setup	Indicate if all products should be rerouted. If not, enter the product for which addresses and/or subscriptions should be rerouted.
  REASSIGN RATES	predefined	If you are rerouting subscribers, indicate whether and when the subscriber rate should be reassigned if rerouted (subscriber rates can change from route to route). If you enter immediate (a rate change will be created immediately upon rerouting) or on expire (a future rate change will be created that will be effective as of the subscriber’s expire date), a warning message appears that all rates (including promotional rates) may be changed. You are then prompted to continue. If you enter no, subscriber rates will not be reassigned.
  REASON CODE	setup	If Reroute Type is “subscribers” or “both”, enter a reason code indicating why this rerouting is to be done. The reason code will be used for rerouting and billing change transactions created as part of the rerouting process.
  TRAN DATE	date	Enter the transaction date for this rerouting activity. Subscriber rerouting goes into effect as of this date. Address rerouting goes into effect immediately, using this date to determine route boundaries.
  UPDATE BILLING METHOD	yes/no	If you are rerouting subscribers, indicate whether subscriber billing methods may be changed, if needed. For example, a carrier collect subscriber may be rerouted to a route that accepts only office pay subscribers. If this checkbox is selected, a billing change transaction would be created when the reroute is processed in Transaction Processing, changing the subscriber from carrier collect to office pay (If this field were set to “no”, the carrier collect subscriber would not be rerouted). Billing change transactions created by rerouting will not be printed on bundle tops.
  UPDATE ROUTES	yes/no	Indicate whether addresses and/or subscribers should actually be updated. You may want to run rerouting with this checkbox deselected, study the Unroutable Address Report to make sure the rerouting is what you expected, and run it again with this checkbox selected.
  REROUTE BY	predefined	You have the choice to reroute only certain geographical areas. Or, you can reroute using router changes made within a certain date range. Indicate whether addresses should be rerouted by Zip code, map, route, district or date. Enter all to reroute all addresses.
  ZIP CODE ZIP EXTENSION	open (10)	If rerouting by Zip code, enter the Zip code for which to reroute. Enter an asterisk (*) in order to specify multiple Zip codes (a window will open, described below). You can optionally include the Zip code extension.
  STREET NAME	open (22)	If rerouting by Zip code, enter the name of the street for which to reroute. Do not enter suffixes such as RD, Dr, etc. If you do not enter a street name, all streets in the selected Zip code will be rerouted.
  STARTING HOUSE NUMBER, ENDING HOUSE NUMBER	open (10)	If you entered a street name, enter the house number range that should be rerouted. If you do not enter house numbers, all houses on the selected street will be rerouted.
  STREET SIDE	predefined	If you entered a house number range, indicate whether houses with odd or even house numbers should be rerouted, or select both to reroute both odd and even addresses.
  MAP	setup	If rerouting by map, enter the delivery map here. Rerouting will only be done for router segments defined for this map.
  DISTRICT	setup	If you are rerouting by district, enter the (new) district for which rerouting should be carried out.
  ROUTE	setup	If you are rerouting by route, enter the (new) route for which rerouting should be carried out.
  START DATE, END DATE	date	If you are rerouting by a range of dates, enter the date range here. The rerouting will only take into account changes in the router that occurred within these dates.

• Click OK to begin the rerouting. As part of the process, the Unrouteable Address Report is created, listing addresses that could not be rerouted due to gaps in the router boundaries or other reasons. The standard view/print settings are available.

Entering Multiple Zip Codes

If you enter “*” in the Zip Code field, a window will open for you to add the Zip codes you want rerouted. Enter the Zip codes, one at a time, along with the Zip+4 extension (if desired), the street name, beginning and ending house number, and street side (odd, even, or both). These fields are all described in the table above. After you have entered all of the Zip codes to be rerouted, click OK. Then, click OK again to return to the main window.