Activity by Time

The Time tab summarizes Circulation activity by hour of the day, broken down by department (CSR, customer, Internet, voice-response unit, etc.). This tab can show when each activity/source combination is at its peak. For example, it may show that customers tend to report delivery problems between 7:00 and 8:00 am, or that customers tend to start new subscriptions on the Web during evening hours.

You can view detailed Circulation activity for a single hour by double-clicking the bar representing that hour. Activity will be shown by transaction, and by department for each transaction. Double-click the chart to return to the initial view.