# Cancel Payment

Once a payment is processed (using Payment Processing), you cannot modify the payment transaction. Instead, the payment must be canceled (reversed) and a new payment must be entered. Payment processing will then adjust the expiration date for the cancellation (negatively) and the new payment (positively).

{% hint style="info" %}
**Note:** *The Cancel Payment option will not create a refund to the subscriber’s credit card or bank account. It is up to the customer service representative to give credit to the subscriber if necessary.*
{% endhint %}

#### To cancel a payment:

1. Find the subscriber whose payment you want to cancel.

2. Click the **Cancel Payment** button (<img src="/files/KvJwoLUhLdtb2NcSr5yT" alt="" data-size="line">).<br>

   ![](/files/1jKK4AT7bWG7ApCA7lws)

3. Complete the fields described below.<br>

   | Field                | Type        | What to enter                                                                               |
   | -------------------- | ----------- | ------------------------------------------------------------------------------------------- |
   | NSF PAYMENT          | yes/no      | Indicate whether this is an NSF (non-sufficient funds) payment.                             |
   | CHECK NUMBER         | open (8)    | Enter the check number, if payment was made by check.                                       |
   | CARD NUMBER          | open (20)   | Enter the credit card number, if payment was made by credit card.                           |
   | CARD EXPIRES         | date        | Enter the expiration date for the credit card, if payment was made by credit card.          |
   | AUTHORIZATION NUMBER | open (8)    | Enter the authorization number, if the payment was a credit card payment.                   |
   | PAYMENT AMOUNT       | decimal (7) | Enter the payment amount (before adjustments).                                              |
   | TRANSACTION DATE     | date        | Enter the effective date of the payment reversal. Today’s date is displayed as the default. |
   | REMARKS              | unlimited   | Enter any desired remarks about this reversal.                                              |

4. After the fields are completed, Circulation will look for the payment based on your search criteria. If more than one payment fits the criteria, the **Payments** window opens and lists the possible payments.

   * The payments displayed in the **Payments** lookup window depend on the information entered on the **Cancel Payment** screen:
     * If **Card Number** or **Card Expires** is entered, the system displays the last 100 payments made.
     * If all fields are left blank, the system displays all payments made.
     * If **Payment Amount** is entered, the system displays all payments made for the specified amount.
   * The user can then select the appropriate payment to continue with the cancellation.

   <figure><img src="/files/Nkmp7kMrPgafr7mVnmSp" alt=""><figcaption></figcaption></figure>

5. Click **OK** to enter the payment cancellation into the database.


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