Cancel Payment

Once a payment is processed (using Payment Processing), you cannot modify the payment transaction. Instead, the payment must be canceled (reversed) and a new payment must be entered. Payment processing will then adjust the expiration date for the cancellation (negatively) and the new payment (positively).

Note: The Cancel Payment option will not create a refund to the subscriber’s credit card or bank account. It is up to the customer service representative to give credit to the subscriber if necessary.

To cancel a payment:

• Find the subscriber whose payment you want to cancel.

• Click the Cancel Payment button ().

• Complete the fields described below.

Field	Type	What to enter
NSF PAYMENT	yes/no	Indicate whether this is an NSF (non-sufficient funds) payment.
CHECK NUMBER	open (8)	Enter the check number, if payment was made by check.
CARD NUMBER	open (20)	Enter the credit card number, if payment was made by credit card.
CARD EXPIRES	date	Enter the expiration date for the credit card, if payment was made by credit card.
AUTHORIZATION NUMBER	open (8)	Enter the authorization number, if the payment was a credit card payment.
PAYMENT AMOUNT	decimal (7)	Enter the payment amount (before adjustments).
TRANSACTION DATE	date	Enter the effective date of the payment reversal. Today’s date is displayed as the default.
REMARKS	unlimited	Enter any desired remarks about this reversal.

• Circulation will look for the payment, based on your search criteria. If more than one payment fits the criteria, the Payments window will open and list the possible payments.

• Click OK to enter the payment cancellation into the database.