Department Activity by Transaction Type

The Department tab shows the percentage of each transaction type that can be attributed to each department. For example, the graphs may show that more than two-thirds of complaints are being entered by CSRs, while only 10% are entered on the Web.

By double-clicking the graph, you can view an inverse of the data—transaction activity by department. Double-click the chart to return to the initial view.

Departments (a.k.a., user divisions) are set up in Setup | System | Security | Specifics | User Division.