A Note About Rerating Subscribers

In addition to starts and payments, five other Customer Service transactions allow new rates to be assigned to subscribers: delivery schedule changes, moves, reroutes, billing changes, and temporary addresses. When the transaction is processed, the subscriber’s expire date will be adjusted to reflect the new rate.

Note: Billing changes will adjust the expire date only if the reason code entered is set to do so.

To recalculate the expire date based on the new rate, Circulation calculates the value of the subscription by multiplying the number of copies remaining by the average copy rate, and then adding the amount of any renew-early payments. The value is rerated, and the expiration date is changed.