Compliance
The Compliance tab allows you to track how long it takes your newspaper to carry out dispatches. You may choose to make compliance part of your normal dispatching process:
Complaints, shortages, and messages are entered in Customer Service or Route Service.
The dispatches are reviewed and dispatched in Dispatching.
When the dispatch is completed, the time is recorded on the Compliance tab.
The dispatches can be reviewed for performance with the Dispatch Report.
Note: An item must be dispatched before it will be available for compliance.
To enter compliance information for a dispatch:
Open the Compliance tab.
Highlight the item for which you are entering compliance information.
Click Modify.
Enter the date and time the driver delivered the dispatched item or completed the requested service.
Click OK.
Note: You can view complied or uncomplied items in this tab by clicking the appropriate radio button.
Credit for Shortages
Non-compliant dispatch transactions can cause draw adjustments to be created so that carriers are not charged for shortages. A Business Rule— When a shortage has not been complied with, should a draw adjustment be created? (Account Finance section), controls this feature. When a shortage has been dispatched, but the redelivery is non-compliant (i.e., is too late or doesn’t happen at all), a draw adjustment will be created during final transaction processing for the non-compliant deliveries.
For example, assume a carrier’s draw was supposed to be 50 papers, but he received only 45 papers one day. So, the missing 5 papers were dispatched, but only 4 of them were actually delivered. If this Business Rule is set to “yes”, a draw adjustment will be created for the one paper that was not delivered and, therefore, the carrier will not be charged for it.
When this Business Rule is set to “yes”, the previous Business Rule in the Account Finance section— When redelivery is not available for a shortage, should a draw adjustment be created?, must also be set to “yes”.
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