Refund Write-off

Subscribers who are eligible for a refund, but have not had a refund issued, may have their refunds written off. This can be done by a batch process whereby all subscribers who have had refunds available since before a certain date are written off. Or, available refunds can be written off manually for individual subscribers using this option. Refund write-offs do not have to be processed—they are effective immediately.

To write off an available refund for a specific customer:

• Find the subscriber for whom you are writing off the available refund.

• Click the Refund Writeoff button ().

• Complete the fields described below and click OK.

Field	Type	What to enter
PRODUCT	setup	Select the publication for which you are writing off an available refund, or leave the default.
WRITEOFF DATE	date	Enter the general ledger transaction date for this transaction. The current date defaults.
SOURCE	setup	Enter a code describing the source of this transaction, such as “CSR”.
REASON	setup	Enter a code describing the reason for this transaction.
AMOUNT	display	The available refund amount is displayed. The entire amount will be written off.