Digital Complaint Template

If access to a digital edition is granted as part of a complaint transaction, an e-mail confirmation will be sent to the subscriber using this template. A default template is contained in the email/custservice directory in the CM code set. There are separate templates, dgtlcomplaint.htm and dgtlcomplaint.tmp, for HTML and text e-mails, respectively.

Example

Variables Available

Parameter	Description
General variables
[Subject]	Title of confirmation e-mail.
Subscriber information
[AccountNumber]	Subscriber’s ID.
[TransactionDate]	Date that complaint was entered.
[Comments]	Comments entered for the complaint transaction.
[DeliveryFrequency]	Delivery schedule description.
[DeliveryMethod]	Subscriber’s delivery method.
[PublicationName]	Name of publication complaint was entered for.
[Edition]	Name of edition complaint was entered for.
[ReasonDesc]	Complaint code description.
[ComplaintDate]	Delivery date that the complaint was entered for.
[Resolution]	Complaint resolution action (“Access digital edition” or “Access digital edition now and redelivery later”)
[AltAddress]	Redelivery address for complaint.
iServices Subscriber URLs (if necessary also append "site" parameter)
[EPaperURL]	Digital edition link.
[ImagePath]	Directory containing images (e.g. logo - header.jpg).